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Dusk SMS Connect

efficiently communicate with your customers

OVERVIEW

The Dusk SMS Connect Web Portal has been developed for companies or businesses that either need to, or wish to contact their customers by SMS and receive information back from their customers, and do so via other non-digital means currently. Use cases include questionnaires and surveys amongst others. Full reporting via email, pdf and our digital dashboard included on a SaaS model per month.

This product is currently assisting companies in finance, retail and utilities save costs in phone calls, printing, postage, data entry time, voice calls plus more. Additionally, it is improving the business process by making it more efficient, as customer responses are displayed in real time thus eliminating the duplicate and manual legacy data entry process.

PROBLEM

  • High cost for low financial return transactions
  • Delays in receiving responses
  • Missed opportunities due to being transferred from person to person, and having to repeat the inquiry each time
  • Finding the FAQ and support center information unhelpful, incomplete, or outdated
  • Poor customer engagement
  • Duplicate and manual data entry
  • Human error

SOLUTION

  • A series of pre-configured templates to send out a personalised SMS, including a short web link, with a full mobile first experience designed around corporate and usability guidelines
  • Personalised SMS to request customer feedback following an incident or interaction, recontracting, renewals, payments, claim reporting, instructions or other response required initiatives
  • Short URL enclosed in the SMS opening to a questionnaire, survey or web form
  • Notification emails containing the consolidated customer responses, as well as the individual detailed customer responses in real time displayed on a dashboard

FEATURES

  • Automate Communication
  • Personalised or Branded SMS
  • Manage unsubscribes
  • Full reporting via email, pdf and digital dashboard
  • CRM Integration or stand alone with CSV Upload
  • E-signatures
  • Algorithms

BENEFITS

  • Increase revenues via retention and save costs in phone calls, printing, postage, data entry time plus more
  • Contact a wide range of customers and increase customer engagement
  • Eliminate the duplicate and manual legacy data entry process
  • Customer responses are displayed in real time
  • Smart saving enables the customer to start and stop until final completion
  • Digitise the business process
  • Upsell products and services
  • Very fast business ROI realised

Book a demonstration today. Give us a Call : + 61 (0) 3 9823 6242