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Dusk Mobile is the company that sits behind solutions like the industry leading IOP. The team provide strategic and tactical consulting along with support for organisations looking to deliver mobility and digital transformation and optimisation.



Automated Field Service Management

shown to improve scheduling by 25%

Managing your workforce today has become important than ever before:

  • Downward pressures on costs
  • Doing more with less safely and optimised resource availability
  • The search for continuous improvement balanced with regulatory compliance
  • Customer expectations from “uberisation” and need it now

Pre-built templates to get you started

Job Safety Assessments (JSA)
Reactive Work – Issuing, Completion & Closeout
Gas, Electricity and Water Meter Reads
Vegetation Management
Asset Inspection
Multiple types of Audit and Compliance
Planned Works – Short Cycle & Long Cycle
Defect Management
And many more!

Streamline your field service management process with best in class technology end-to-end to….

  • Easily visualise available resources and who is working on what
  • Dynamic scheduling
  • Avoid SLA and KPI breaches with Jeopardy Management
  • Fast Drag ‘n’ drop or lasso to dispatch work
  • Auto dispatch with our optimisation engine to the best person or crew
  • Configure mobile device GPS based updates to your desktop
  • Visualise your staff, contractors and assets in different maps for accurate performance measurement in real time.
  • Receive suggestions for improvement and automation of repeatable jobs and tasks using our best in class technology.
  • Integrate to calendars for a holistic view of your workforce, enabling forecasting and scheduling to mobile users in the most optimal way
  • Use the inbuilt utilisation reporting functions, which means analysis and planning for long term work can all be undertaken in one screen
  • Make decisions based on fact and generate action plans from it for your distributed workforce. Intelligence Applied.

Field Service Management - Get The IOP Edge


Find our apps here: 

The Problem

  • Cost reduction pressures
  • Lack of visibility of planned and unplanned work
  • Poor resource allocation across work
  • Multiple work types impacting optimisation
  • Delayed data resulting in poor decisions
  • No one seems to understand your business model
  • You know what you need to do but not how to get there

The Solution

  • A comprehensive solution to help you manage your field service operations.
  • Scaleable and grows with your business
  • Configurable for your business and your business processes
  • Designed with integration and visibility at the forefront
  • Easy to see where the benefits will be realised through a sample data setup
  • Integrate to your existing systems to retrieve data and avoid duplicate data entry
  • Suite of automation tools, saving you many people days and increasing accuracy

The Features

  • Map and List based current and future work
  • Users Status – Available, Onsite plus more
  • Route optimisation
  • Geo-fence alerting to customers
  • Dynamic scheduling functionality
  • Timeline view – time based snapshot of workers against work
  • SaaS based monthly model
  • Dynamic HTML5 platform and native applications on iOS and Android
  • Pre-built connectors for plug and play integration
  • Automatic Reporting- Email, PDF & Digital Dashboard

The Benefits

  • Needing to do more with less using our solution where we are confident you’ll see a 25% improvement.
  • Significantly better integration and scalability than competitor products, infact you can probably do it
  • A user-oriented tool. Validate a Proof Of Concept today yourself
  • Easy to learn with our Tier 1 training support as backup
  • Enhances communications for superior field service management
  • Finding all the information you need is considerably easier
  • Guaranteed Service Level Agreements and Support
  • Enterprise grade security, quick deployment options and data recovery feature

Want to improve your scheduling and optimise your teams?