Service Centre experience improvements were sought to both deliver increased value and improve customer service via mobile apps.
The auto industry, as things stands now, is crying out for digital transformation. To weed out inefficiencies, outdated tools, platforms and practices need to be replaced with a unified ecosystem – where all tools and workflows and environments will be in sync. In essence, there has to be a seamless platform that will ensure continuous delivery (CD), on an end-to-end basis. Application of DevOps can bring about the required mix of RIGHT people, RIGHT culture, RIGHT tooling and RIGHT perspectives.