Customer Portals

Building Collaborative Ecosystems With Customers & Stakeholders

The Next Level

For enterprises, nothing is probably more important than building up strong customer loyalty. We present innovative, high-performance customer portals to ensure regular, seamless client interactions – and to help you deliver just what the customers need. In the overall digital transformation of your business, customer portals have the potential to play a key part.

We have a dedicated team, specialising in the full-cycle, end-to-end implementation of the portals you need. From planning and strategising to the UX design of portals, choice of technologies and the actual portal deployment – you get expert assistance from us at every stage.

Providing or just improving the web experience allows your customers to self serve online, reducing calls to the call centre and saving significant costs. Recurring call centre calls can have portal features targeted to address them, our clients have enabled customers to self serve, moving them away from the call centre, resulting in the permanent elimination of on average 10% of support centre customer calls.

FEATURES

Push notifications
SMS integration for alert notifications.
Email contacts.
Real-time updates through web or app.
Smooth connectivity to existing IT infrastructure.
Robust security & data protection.

BENEFITS

Average reported elimination of 10% of call centre calls by introducing self service
Capture customer insights and own the data for analysis and improvements
Customer adhesion
Automate reports, Proof of Delivery notices saving hours of manual preparation
Provide data in the format your customer wants for their systems
Real time data, means faster job closeout and a shorter invoice cycle

FUNCTIONALITY

Customised For Your Enterprise

The Dusk Customer Portal module is custom-designed to serve the exact customer-handling requirements of your company. Our solutions help in generating a user-friendly, collaborative environment.

Efficient Management Of Key Areas

Broadly speaking, developing a full-featured customer portal has three most important perspectives – Form, Access and Content. Our product offers a unified experience by optimally handling these areas.

Intuitive Designs With Integrated Technology

Our customer portal serves as a holistic communications system for your business. The overall layout is easy to understand and operate, while SMS, email and push notification technologies have been built into it.

Permission-Based Controls

Since the customer portal module is functional 24×7, you do not need to worry about delayed responses and aggrieved buyers. Access permissions are granted on the basis of user roles – eliminating the chance of data manipulations.

GROWTH

We Help You Use Portals To Deliver Exceptional Customer Service

For uniformly high buyer-satisfaction and retention, you need to deliver top-notch services…that ‘wow’ factor…every single time. With our portal in place, you can address all types of demands and queries – quickly and accurately.

Enhanced Usability. Greater Functionality.

Simple, fast and effective – these are the three terms that describe the Dusk Mobile customer portal solution the best. We work on a mobile-first approach, ensuring seamless availability of the portal on smartphones and tablets (apart from desktops & laptops).