For enterprises, nothing is probably more important than building up strong customer loyalty. We present innovative, high-performance customer portals to ensure regular, seamless client interactions – and to help you deliver just what the customers need. In the overall digital transformation of your business, customer portals have the potential to play a key part.
We have a dedicated team, specialising in the full-cycle, end-to-end implementation of the portals you need. From planning and strategising to the UX design of portals, choice of technologies and the actual portal deployment – you get expert assistance from us at every stage.
Providing or just improving the web experience allows your customers to self serve online, reducing calls to the call centre and saving significant costs. Recurring call centre calls can have portal features targeted to address them, our clients have enabled customers to self serve, moving them away from the call centre, resulting in the permanent elimination of on average 10% of support centre customer calls.
The Dusk Customer Portal module is custom-designed to serve the exact customer-handling requirements of your company. Our solutions help in generating a user-friendly, collaborative environment.
Broadly speaking, developing a full-featured customer portal has three most important perspectives – Form, Access and Content. Our product offers a unified experience by optimally handling these areas.
Our customer portal serves as a holistic communications system for your business. The overall layout is easy to understand and operate, while SMS, email and push notification technologies have been built into it.
Since the customer portal module is functional 24×7, you do not need to worry about delayed responses and aggrieved buyers. Access permissions are granted on the basis of user roles – eliminating the chance of data manipulations.
For uniformly high buyer-satisfaction and retention, you need to deliver top-notch services…that ‘wow’ factor…every single time. With our portal in place, you can address all types of demands and queries – quickly and accurately.
Simple, fast and effective – these are the three terms that describe the Dusk Mobile customer portal solution the best. We work on a mobile-first approach, ensuring seamless availability of the portal on smartphones and tablets (apart from desktops & laptops).
With regular, insightful customer interactions through the portal, you can accelerate the overall pace of your business. Our solution is feature-rich, easy to deploy – and all post-deployment needs are covered by us. If you wish to give your brand recognition and loyalty levels a boost, you simply cannot miss out on the customer portal tool(s) designed by Team Dusk.
The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
The Dusk team delivered a Salesforce integrated agent portal across web and mobile, delivering a superior customer experience and automating high administrative costs.