The Dusk team delivered a Salesforce integrated agent portal across web and mobile, delivering a superior customer experience and automating high administrative costs.
The Next Level
For enterprises, nothing is probably more important than building up strong customer loyalty. We present innovative, high-performance customer portals to ensure regular, seamless client interactions – and to help you deliver just what the customers need. In the overall digital transformation of your business, customer portals have the potential to play a key part.
We have a dedicated team, specialising in the full-cycle, end-to-end implementation of the portals you need. From planning and strategising to the UX design of portals, choice of technologies and the actual portal deployment – you get expert assistance from us at every stage.
Providing or just improving the web experience allows your customers to self serve online, reducing calls to the call centre and saving significant costs. Recurring call centre calls can have portal features targeted to address them, our clients have enabled customers to self serve, moving them away from the call centre, resulting in the permanent elimination of on average 10% of support centre customer calls.