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Customer Service Teams

Understand more about your customers and deliver greater value

The Rise Of Customer 4.0

The importance of customers in the enterprise space cannot be over emphasised. It’s all about delivering optimised ‘experiences’ to end-users – with studies confirming that 86% buyers are prepared to spend more, for an improved user-experience.

With our plug and play CRM API integration capability, we ensure that you continue to deliver that ‘wow’ factor to your customers. Integration with the market leaders to the IOP synchronises your information, allowing jobs to be planned with the most current information from your source systems. Your business needs to be working with the most current information while dealing with customers today – and Team Dusk offers our out of the box solution for that.

 

Why Integrate your CRM?

From the recipient of a parcel to an electricity user, everyone is a ‘customer’. As such, they need to be valued, and engaged with, by the corresponding service providers. The demand for seamless CRM integration is uniformly high across industries like:

  • Utilities
  • Field Services
  • Property
  • Automotive
  • Supply Chain & Logistics

 

Building Deeper Relationships With Customers

Business success is all about maximising customer-retention and increasing buyer-loyalty. We help you stay connected with your customers at all times.

Personalised Communications

We endeavour to make your communications with buyers more unique and personalised than ever before. All conversations are accessible later, and you can get valuable insights from them.

Delivering The RIGHT Services

The present-day customer has plenty of options. The challenge lies in identifying the precise requirements, and delivering accordingly. Easy integration means you cut out the uncertainty factor, and provide customers what they actually want.

Prompt Responses. 24×7 Customer Support.

Our solutions make sure that you can respond to every customer query on a real-time basis. All communications, tracking, inquiries and complaint handling are done in real time, subject to coverage. Your business, as a result, stays always ON!

Improved Customer Touchpoints

Your enterprise is likely to have multiple customer touchpoints. With our cutting-edge tools, each touchpoint is optimised – so that GREAT experiences are generated, every single time.

 

CRM Integration For All Use Cases

Our flexible pre-built API’s can be implemented for a vast array of use cases – ranging right from marketing automation, field service management, to Service Desk, social media and knowledge management platforms. 3 out of every 4 enterprises mention customer-experience (CX) as a ‘high-priority’ issue, and a potential key differentiator.

 

Designing Connected Companies To Boost Your ROI

Our services are available internationally across 12 time zones, on a 24x7x365 basis. Dusk Mobile is a driver of the Industry 4.0 revolution – and we promise to make your business more ‘connected’ than ever!

Are you ready to deliver superior customer service?

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