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Field Service Management

create and schedule your first job in under 5 minutes!

As a Field Service Management leader, you need all your data in place for your resources, crews and customers. The workforce management software module of IOP is the solution that provides you the who, what, when, where, why and how the work is done or 5W+H for short. From rosters to bookings, jobs to invoicing, no more back and forth, everything is either on the device in the field or the web browser for your office teams. Service software but not as you know it. Real time decision making and all parties accessing consistent information, for seamless workflows between your customers and your operations. Join our other customers and reduce your scheduling time per resource by more than 55%!

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Manage by exception

  • Real time field service management visibility.
  • Multiple views across gantt, calendar and map views with filters for any work type that you choose to setup.
  • Planned works, unplanned works, short cycle, long cycle and more are all in your control.
  • Introduce automation or semi automation to reduce truck rolls and downtime safely, adding to your bottom line.

Spend time on what matters

  • All in one place in their own lists, so you can see the status of all.
  • Prioritise, turn on and off, automated and semi automated for each requirement.
  • Set your own constraints, turn them on and off at different times and for different work types.
  • Optimise for your business and take time back in your day.

An app designed with users, to get stuff done

Easily plan and dispatch work

  • Plan, Schedule and Dispatch work taking many factors into consideration.
  • Work from shared rosters, so everyone is on the same page
  • Bring together Job Readiness, Crews and Resource Management activities.
  • A single configurable view of who is available, who is working, with whom and on which type of work.
  • Schedule appointments and Re-schedule with at the click of a button.

View all work statuses

  • Intuitive mobile apps show your field crews how to achieve the most safely. Read more on that here.
  • Updates are passed back in real time as Tasks and Jobs are completed in the field, with timestamps against each item.
  • Inform your customers automatically by connecting in our SMS tool for “Uberisation” or monitor your SLA’s and GSL’s accurately.
  • Best in class service management software to close out works faster and shorten your invoicing cycles.

Or see a 3 minute overview

More Features

  • Map and List based current and future work
  • Users Status – Available, Onsite plus more
  • Route optimisation
  • Geo-fence alerting to customers
  • Dynamic scheduling functionality and smart rostering
  • Timeline view – time based snapshot of workers against work
  • Dynamic HTML5 platform and native applications on iOS and Android
  • Pre-built connectors for plug and play integration
  • Automatic Reporting- Email, PDF & Digital Dashboard
  • Start with just your existing spreadsheets and import them
  • Configurable for your business and your business processes
  • Designed with easy integration and visibility at the forefront
  • Connect to your existing systems to retrieve data and avoid duplicate data entry
  • Suite of automation tools, saving you many people days and increasing accuracy

And more….

More Benefits

  • Do more with less using the Intelligent Operations Platform
  • Customers typically see a minimum 25% improvement in resource allocation
  • Suite of utilisation reports for smarter planning and analysis
  • Jeopardy management tools and suggested actions out of the box
  • Designed by the industry for the industry, a user-oriented tool
  • Easy to learn with an inbuilt Wiki and Tier 1 training support
  • Enhances communications for superior field service management
  • Finding all the information you need is considerably easier
  • Guaranteed Service Level Agreements and Support
  • Enterprise grade security, quick deployment options and data recovery feature
  • Rapid ROI and a positive business case every time
  • Gain of visibility of planned and unplanned work
  • Optimise your resource allocation across all work types
  • Real time data resulting in informed decisions

Want to improve your scheduling and optimise your teams?

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Start your 30 day trial with no credit card today