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Field Service Management

reduce your scheduling time by more than 55%

As a Field Service Management leader, you need all your data in place for your resources, crews and customers. The workforce management software module of IOP is the solution that provides you the who, what, when, where, why and how the work is done. From rosters to bookings, jobs to invoicing, no more back and forth, everything is either on the device in the field or the web browser for your office teams. Real time decision making and all parties accessing consistent information, for seamless workflows between your customers and your operations. Join our other customers and reduce your scheduling time per resource by more than 55%!

Works Management

Real time field service management visibility through multiple views across gantt, calendar and map views with filters for any work type that you choose to setup.

 

Planned works, unplanned works, short cycle, long cycle and more are all in your control. Reducing truck rolls and downtime safely is crucial to your bottom line, so real time information informs you and your teams to automate or semi automate your works management.

Dynamic Business Rules

All in one place in their own lists, so you can see the status of all. Prioritise, turn on and off, automated and semi automated for each requirement.

 

Set your own constraints, turn them on and off at different times and for different work types. A multitude of constraints that you can sequence and control to ensure the most optimised schedule for your business.

Next Generation Field Service Management Software

Field Service Management Software

Works Planning

Your business needs to Plan, Schedule and Dispatch work in the most efficient way taking many factors into consideration.

 

Smart Rosters for your field management software, so you can easily handle Job Readiness, Crews and Resource Management activities. Using the Dusk Mobile IOP Field Service Management module, you can view your work through different lenses showing who is available, who is working, with whom and on which type of work. Schedule appointments and Reschedule with ease at the click of a button.

Works Completion

Intuitive mobile apps show your field crews how to achieve the most safely. Read more on that here.

 

Updates are passed back in real time as Tasks and Jobs are completed in the field, with timestamps against each item. Inform your customers automatically by connecting in our SMS tool for “Uberisation” or monitor your SLA’s and GSL’s accurately. Best in class field service management to close out works faster and shorten your invoicing cycles.

Or see it all in under 2 minutes

More Features

  • Map and List based current and future work
  • Users Status – Available, Onsite plus more
  • Route optimisation
  • Geo-fence alerting to customers
  • Dynamic scheduling functionality and smart rostering
  • Timeline view – time based snapshot of workers against work
  • Dynamic HTML5 platform and native applications on iOS and Android
  • Pre-built connectors for plug and play integration
  • Automatic Reporting- Email, PDF & Digital Dashboard
  • Start with just your existing spreadsheets and import them
  • Configurable for your business and your business processes
  • Designed with easy integration and visibility at the forefront
  • Connect to your existing systems to retrieve data and avoid duplicate data entry
  • Suite of automation tools, saving you many people days and increasing accuracy

Read more here on these great features too…..

More Benefits

  • Do more with less using the Intelligent Operations Platform
  • Customers typically see a minimum 25% improvement in resource allocation
  • Suite of utilisation reports for smarter planning and analysis
  • Jeopardy management tools and suggested actions out of the box
  • Designed by the industry for the industry, a user-oriented tool
  • Easy to learn with an inbuilt Wiki and Tier 1 training support
  • Enhances communications for superior field service management
  • Finding all the information you need is considerably easier
  • Guaranteed Service Level Agreements and Support
  • Enterprise grade security, quick deployment options and data recovery feature
  • Rapid ROI and a positive business case every time
  • Gain of visibility of planned and unplanned work
  • Optimise your resource allocation across all work types
  • Real time data resulting in informed decisions
Dane S.
Dane S.
2021-03-30
Verified
Fantstic product, wonderful team Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. ☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. ☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
Lara B.
2021-03-23
Verified
Highly Accommodating and Easy to Work With IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. ☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. ☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
Dominic B.
2020-08-16
Verified
Increased output ☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. ☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
Stephen P.
2020-08-14
Verified
Web Site Setup and maintenance Great, works well once established. ☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. ☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.
Andrew M.
Andrew M.
2020-08-13
Verified
Great product, easy to navigate and provides up to date information on resources in the field Would continue to use this product ☺Ease of use and intuitive functionality ☹No issues, look forward to the updates and functions
Grant B.
Grant B.
2020-08-13
Verified
Easy to use and unlocked insights from data ☺Really easy to setup and deploy. Connected to our environment and drove business insights quickly. ☹Be great to have notifications pushed out from the platform. But not difficult to build your own.
Louis L.
Louis L.
2020-08-11
Verified
IOP Business Benefits Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer. ☺The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing. ☹During the deployment and working with DUSK Mobile we had no negative experiences re IOP

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