Field Service Mobile App for Field Teams
Give field teams the Work, information and tools they need from their mobile device. Update Work, complete Forms, capture field data and stay connected with the office, even when working offline.
Everything Your Field Team Needs
The Dusk FSM mobile app gives field teams access to assigned Work, customer and site information, Forms, updates and other information they need to complete Work from the field.
Find & Access Work
View assigned Work or select available Unassigned Work from the field, giving teams flexibility to pick up Work as operations change.
Update Work in the Field
Update Work as it progresses so field activity and operational status remain visible to the office.
Keep Information at Hand
Give technicians access to relevant customer, location and Work information without relying on separate paperwork or systems.
Open Links From Work
Open links included with Work directly from the mobile app, helping field teams reach relevant information and resources quickly.
Can the Dusk FSM Mobile App Work Offline?
Yes. Dusk FSM is designed for field teams that may not always have a reliable internet connection. Field staff can continue working in the mobile app while offline, with captured information synchronised when connectivity returns.
Keep Working Without Coverage
Continue field activity when working in remote locations, buildings, basements or other areas where connectivity may be limited.
Capture Information in the Field
Record field information as Work is completed rather than waiting until a connection becomes available.
Sync When Connectivity Returns
Once the device reconnects, information captured offline can synchronise back to Dusk FSM.
Built for Work Beyond the Office
Field service doesn't always happen where there is dependable connectivity. Offline capability helps teams keep moving and capture information where the Work actually happens.
Access Assigned Work or Pick Up Unassigned Work
Field staff can access Work assigned to them and, where appropriate, select available Unassigned Work directly from the Dusk FSM mobile app. This gives teams more flexibility when Work becomes available or schedules change during the day.
Give Field Teams More Flexibility
Not every piece of Work needs to be assigned before a technician can act. Dusk FSM can allow field staff to view available Unassigned Work and select Work from the mobile app.
Access Work already assigned to the field user and see the information required to complete it.
View available Unassigned Work and select it from the field when your operational process allows technicians to pick up Work themselves.
Keep Work information and progress visible as activity moves between the field and office.
Capture Field Information Where the Work Happens
Field staff can complete Forms attached to Work directly from the Dusk FSM mobile app, helping capture consistent information while the Work is being completed.
Complete Digital Forms
Open and complete Forms associated with Work without relying on paper-based field processes.
Capture Photos
Capture photos from the field as part of the information collected during Work.
Collect Signatures
Capture signatures digitally when confirmation, approval or acknowledgement is required in the field.
Capture Consistent Data
Use structured Forms to collect the information your operation needs consistently across field teams.
Track Time From the Field
Field staff can record time from their mobile device as part of their day-to-day Work, helping keep Time Sheets and field activity connected without returning to the office.
Mobile Punch Cards
Record working time from the field using the Dusk FSM mobile app.
Time Against Work
Capture time associated with Work to support operational visibility, costing and reporting.
Time Sheets
Keep recorded field time available for Time Sheet review and downstream payroll or reporting processes.
Field Time Without the Paperwork
Capture time where Work happens and keep field activity connected to the wider Dusk FSM operation.
Keep Field and Office Teams Connected
Updates captured through the Dusk FSM mobile app help keep the office informed as Work progresses, giving teams a shared view of field activity without relying on separate calls, paperwork or manual updates.
See Work Progress
Keep Work progress visible as field teams update activity from their mobile devices.
Capture Updates at the Source
Capture information while Work is being performed instead of recreating field activity later in the office.
Create Shared Visibility
Connect field execution with the wider Dusk FSM operation so office teams have better visibility into what is happening in the field.
Is the Dusk FSM Mobile App Available for iPhone and Android?
Yes. The Dusk FSM field service mobile app is available for iPhone, iPad and Android devices. Download Dusk FSM from the Apple App Store or Google Play to give field teams mobile access to their Work.
Dusk FSM for iPhone & iPad
Download Dusk FSM for supported iPhone and iPad devices.
Dusk FSM for Android
Download Dusk FSM for supported Android phones and mobile devices.
Frequently Asked Questions
Can the Dusk FSM mobile app work offline?
Yes. Field staff can continue working when an internet connection is unavailable, with captured information synchronised when connectivity returns.
Can field staff access Unassigned Work from the mobile app?
Yes. In addition to accessing assigned Work, field staff can select available Unassigned Work where this is part of the organisation's field workflow.
Can technicians complete digital Forms from the field?
Yes. Forms attached to Work can be completed from the Dusk FSM mobile app, including the capture of structured information, photos and signatures.
Can field teams track time from the Dusk FSM mobile app?
Yes. Field teams can record time from their mobile devices, helping keep field activity and Time Sheets connected within Dusk FSM.
Is the Dusk FSM mobile app available for iPhone and Android?
Yes. The Dusk FSM mobile app is available for supported iPhone, iPad and Android devices through the Apple App Store and Google Play.