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Field Services

support and enable your teams safely

Field Service Management

As a field services leader, the success of your team ensures your customers are happy, your business unit runs profitably and your works are delivered safely and on time. To achieve this level of efficiency, a technology can help you build on your core ingredients:

 

Great communication

Today you live in an age where real time information is the norm. From news through to your deliveries, tracking your energy usage and much more. As a consequence, an expectation has been formed of needing that communication in the workplace to in turn deliver to your customers. Your mobile field force need to be accessible, even if they are physically located elsewhere. The ability to deliver consistent, clear important communication to them is vital.

 

Training & Support

Your teams need to have their paths cleared to deliver against KPI’s or SLA’s. This is as simple as accessible training on their terms such as On Demand content in the field. Today it isn’t possible or practical to pull everyone off their job and into an office or depot, so training and support should align with that. Your teams learn at different paces and benefit from different means, so a solution that supports that should be selected. This post here in our blog talks about how to incrementally introduce change to ensure success.

 

Technology

An industry leading technology solution underneath is going to enable and support you and your team. This technology needs to empower your staff and increase productivity, which we explain more in this blog post. The right tools extend beyond equipment to install, repair, inspect or audit and into the equipment to capture all of this information. Your business has its own way of working and to recognise that, IOP has the ultimate level of configurable flexibility that shapes around your business, not the other way around. Read more on how the industry leading field service management platform can support you here.

Work Scheduler

Save time and send the most suitably skilled and available resources to their work using IOP. Then engage, simplify and increase the value you deliver to your customers.

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Form Builder

Design forms that match your current paper layouts to capture accurate information from the source in IOP. Increase compliance and adherence to your service level agreements.

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Success Stories

How to reward customers for behavioural change

The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.

How to deliver BYOD

The Dusk AirWatch team delivered another successful Proof of Concept (POC) environment, including the latest features of AirWatch 9.0 followed by a full Production deployment.

How to balance security with mobility

An architectural framework designed and subsequently delivered that could be utilised between multiple enterprises and applications, which enabled access via single sign on (SSO).