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Dusk Mobile is the company that sits behind solutions like the industry leading IOP. The team provide strategic and tactical consulting along with support for organisations looking to deliver mobility and digital transformation and optimisation.



Smart Workforce Management

collaboratively bring your teams together in the cloud

Built by the industry for the industry, the Intelligent Operations Platform (IOP) is our leading SaaS collaborative work management platform that enables your customers, suppliers, office and field staff to work seamlessly together. As a leading Field Service Management platform, easily retrieve data from your core systems then analyse and automate actions in real time. This is the single, smart window into your organisation’s operations that you’ve been looking for.

Project Management

Start collaborating in the cloud today with your project team from a single view, any time, any where.


Using the Dusk Mobile IOP Project Management module, you can easily view your Gantt chart showing who is working on which task, predecessors, successors and dependencies. Adjust timelines and constraints at the click of a button.

Mobility & Forms

Configurable forms embedded within the native IOP application for powerful in field collaboration. Socially distant crew data capture, rolling up to the parent job for easy closeout and fast invoicing of works.


Drag ‘n’ drop form builder using nested logic with many pre-built templates available to get you started. Includes “in field” mobile form building for on the fly jobs and full offline capability.

It’s your choice of office

Projects are truly collaborative - Project Management - Dusk Mobile IOP

Field Service Management

One of the most comprehensive toolsets on the market covering complex long cycle work right through to short cycle inspections and audits.


Integrated route optimisation and resource utilisation dashboards plus workflow automation ensures you provide a premium service and costly data delays are avoided. Superior support for your teams every step of the way.

Time Sheeting

Simplify and shorten your invoice cycles with real time submission of time sheets from your field crews and technicians. Available on both Web and Apps.


Configure them for your job types and provide your customers with the data they want, in the format they want. Expenses, LAFHA, Skills, Certificates and much more out of the box.


Bring your IoT Capabilities to life and connect to your other business processes for real time automation. Configurable alerts, notifications and warnings plus dynamic workflows for end to end real time data transfer.


Represent your sensors spatially within IOP, integrate analytics or visualise large volumes of data with ease, all via API’s.

Dusk Mobile Field Service Management Leader - IOP

The Problem

  • Non transparent legacy manual process
  • Under utilisation of Service Provider resources and assets
  • Need to improve reliability and availability of physical assets
  • Inefficient audit and lack of performance visibility
  • Cost down pressure on contracts
  • Breaches/Missed SLA’s or KPI adherence
  • Duplicate and manual data entry
  • Information delays and poor data
  • Lack of real time and remote access

The Solution

  • All of business visibility
  • Alerting and notifying ahead of issues
  • SaaS based scaleable solution
  • Automate your own processes at your pace
  • Build, deploy and manage your own solutions
  • Replaces the paper based forms with mobile interface
  • Makes the job visible, measurable and auditable
  • Reduces duplication of processes
  • Provides real time access to information

Sample Features

  • Customisable forms/checklists
  • Analytics and Dashboard interfaces
  • IoT device visualisation and updates
  • API’s to many EAM’s, ERP’s, CRM’s and more
  • Jobs displayed on a map or a list showing current and future work
  • Pre-defined SMS/safety audits/forms/checklists templates
  • Automatic Inspection Reminders * Turn spreadsheets into mobile inspections
  • Offline functionality
  • Real time information updates based on data coverage of work status
  • Route optimisation and turn by turn navigation
  • Proximity alerting to customers when techs are nearby
  • Dynamic Reporting – Email, PDF & Digital Dashboard
  • E-signatures
  • White label – brand as your own

The Benefits

  • The complete picture at a glance to quickly assess and take appropriate action
  • Operational cost savings by reduced cost to serve, at least 25%-30%
  • Improved asset performance and predictive forecasting
  • Visibility of cross business processes facilitating end-to-end process improvement
  • Move to condition based maintenance and reduce costs by 30%
  • Empowers staff with richer data
  • Manage work loads efficiently by allocating based on optimal customer outcome
  • Perform inspections easily, fast and on site – no calls or requests for extra info
  • Enhances job safety with the right information at the right time
  • Reduce paperwork and duplicate data entry saving 30% easily
  • Management access to inspection and audit status for compliance reporting

Mobilise your workforce with the Dusk IOP mobile apps (available in the App Store and Play Store), providing the ability to distribute tasks directly from the IOP web platform. Our Software as a Service (SaaS) product simplifies creating tasks, automating functions, building smart checklists, completing inspections, maintaining locations and multi-user collaboration. But this just scratches the surface of its capabilities……


Digging deeper, the Intelligent Operations Platform can visualise, monitor and take action on any data. Whether it be asset monitoring with geospatial representation, sensor capability through IoT, enabling updating, notation, image capture, voice and more plus analytics and visualisation via dashboard views.


Let one of our team discuss your needs and demonstrate the functionality. If you like what you see (and we know you will) we can show you how to access a 30-day trial – so you can showcase the capability to your stakeholders faster, reduce upfront costs and get going faster!

Ready for the next generation of workforce management?


Start your 30 day trial with no credit card today