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IoT Integration & Workflow Automation

and workflow automation

In the touchless, proactive world of field service management, connect your IoT platform to the Dusk IOP and not only visualise your IoT devices but take action on the data too. This powerful Workflow Automation module plugs into the other Dusk IOP modules, delivering numerous benefits including automation, alerting and closeout. Automatically dispatch your field crews to the jobs they are needed at, at the right time and with the right data. This versatile Workflow Automation module can be used for approvals, quotes, job status alerting and much more, allowing your teams to focus on what really matters.

IoT Dashboard - Sensor Connectivity - Field Service Management Platform

Workflow Automation

Build your own workflows based on constraints that matter to your business and your customers. Need to automatically alert someone when a sensor reaches a threshold? Or how about when a job has been closed out, triggering a follow on request automatically via SMS to the responsible party and API request to the host system?


This is the easiest workflow builder to design and execute with.

Remote Assistance Software

Touchless Work Closeout

Your existing investment in sensor based technologies needs to be taken to the next level. Using IOP to visualise your sensors and real time units (RTUs) through our easy to connect integration points, you can start automating tasks based. Dynamic workflows using IOP Drag ‘n’ Drop capability means your business users can automate process that triggers your field resources to visit a sensor.


True touchless automation. Correlate multiple data points and realise the benefits of your existing investment. IOP connects to existing “head end” platforms to provide the bridge across multiple data points.

Workflow Automation - IoT Automation

Remote Assistance

Using the powerful capability from SightCall, the Dusk IOP takes your productivity to the next level. Initiate sessions from the Dusk IOP console to your field technicians or customers via secure links for full remote assistance capability. Mark up images, read text or asset ID’s using inbuilt OCR tools to reduce errors and have all of this automatically consolidated into reports for ease of reference. Current use cases include remote asset inspection, insurance claim assessment, audits, buildings inspections and car valuations. Contact our team today about how remote assistance or remote service can elevate your business.

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Are you ready to start automating today?