IoT Integration

and workflow automation

In the touchless, proactive world of field service management, connect your IoT platform to the Dusk IOP and not only visualise your IoT devices but take action on the data too. This powerful Workflow Automation module plugs into the other Dusk IOP modules, delivering numerous benefits including automation, alerting and closeout. Automatically dispatch your field crews to the jobs they are needed at, at the right time and with the right data. This versatile Workflow Automation module can be used for approvals, quotes, job status alerting and much more, allowing your teams to focus on what really matters.

IoT Dashboard - Sensor Connectivity - Field Service Management Platform

Workflow Automation

Build your own workflows based on constraints that matter to your business and your customers. Need to automatically alert someone when a sensor reaches a threshold? Or how about when a job has been closed out, triggering a follow on request automatically via SMS to the responsible party and API request to the host system?

This is the easiest workflow builder to design and execute with.

Touchless Work Closeout

Your existing investment in sensor based technologies needs to be taken to the next level. Using IOP to visualise your sensors and real time units (RTUs) through our easy to connect integration points, you can start automating tasks based. Dynamic workflows using IOP Drag ‘n’ Drop capability means your business users can automate process that triggers your field resources to visit a sensor.

True touchless automation. Correlate multiple data points and realise the benefits of your existing investment. IOP connects to existing “head end” platforms to provide the bridge across multiple data points.

Remote Assistance

Using the powerful capability from SightCall, the Dusk IOP takes your productivity to the next level. Initiate sessions from the Dusk IOP console to your field technicians or customers via secure links for full remote assistance capability. Mark up images, read text or asset ID’s using inbuilt OCR tools to reduce errors and have all of this automatically consolidated into reports for ease of reference. Current use cases include remote asset inspection, insurance claim assessment, audits, buildings inspections and car valuations. Contact our team today about how remote assistance or remote service can elevate your business.

Read more on:

Dashboards & Analytics

Mark S.

2021-07-20

Dusk IOP Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need. ☺The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries. ☹I did not see any cons with this product. My needs were met.

Dane S.

2021-03-30

Fantstic product, wonderful team Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. ☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. ☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Lara B.

2021-03-23

Highly Accommodating and Easy to Work With IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. ☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. ☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Dominic B.

2020-08-16

Increased output ☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. ☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

Stephen P.

2020-08-14

Web Site Setup and maintenance Great, works well once established. ☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. ☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

Andrew M.

2020-08-13

Great product, easy to navigate and provides up to date information on resources in the field Would continue to use this product ☺Ease of use and intuitive functionality ☹No issues, look forward to the updates and functions

Grant B.

2020-08-13

Easy to use and unlocked insights from data ☺Really easy to setup and deploy. Connected to our environment and drove business insights quickly. ☹Be great to have notifications pushed out from the platform. But not difficult to build your own.

Louis L.

2020-08-11

IOP Business Benefits Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer. ☺The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing. ☹During the deployment and working with DUSK Mobile we had no negative experiences re IOP

Are you ready to start automating today?

REQUEST A DEMO

IoT Integration

Workflow Automation

Touchless Work Closeout

Remote Assistance

Read more on:

Are you ready to start automating today?

Platform

Company

Resources

Support

Dusk Mobile Tweets

IoT Integration

Workflow Automation

Touchless Work Closeout

Remote Assistance

Read more on:

Are you ready to start automating today?

Platform

Company

Resources

Support