In the touchless, proactive world of field service management, connect your IoT platform to the Dusk Mobile IOP and not only visualise your IoT devices but take action on the data too. This powerful module plugs into the other IOP modules delivering numerous benefits using automation, alerting and closeout. Dispatch your field crews to the jobs they are needed at, at the right time and with the right data. Even take advantage of our pre-built API’s to connect back into your Enterprise Asset Management (EAM) systems to update your single source of truth.
IoT Integration
increased asset life cycle management
Workflow Automation
Build your own workflows based on constraints that matter to your business and your customers. Need to automatically alert someone when a sensor reaches a threshold? Or how about when a job has been closed out, triggering a follow on request automatically via SMS to the responsible party and API request to the host system?
This is the easiest workflow builder to design and execute with.
Touchless Work Closeout
Your existing investment in sensor based technologies needs to be taken to the next level. Using IOP to visualise your sensors and real time units (RTUs) through our easy to connect integration points, you can start automating tasks based. Dynamic workflows using IOP Drag ‘n’ Drop capability means your business users can automate process that triggers your field resources to visit a sensor.
True touchless automation. Correlate multiple data points and realise the benefits of your existing investment. IOP connects to existing “head end” platforms to provide the bridge across multiple data points.
Condition Based Maintenance
Deploy advanced applications from your cloud based platform and operate in real time without the need for human intervention. If an alarm is generated from a sensor, take action immediately and even integrate to auto dispatch a job. Reduce costs and deliver increased value on your customer contracts.
Configurable Dashboards to view your data, your way and dynamic reports that show the information that matters to you. More on that here:
Read more on:
Dane S.
2021-03-30
Verified
Fantstic product, wonderful team
Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.
☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.
☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
2021-03-23
Verified
Sales Net Group Review
IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.
☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.
☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
2020-08-16
Verified
Increased output
☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.
☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
2020-08-14
Verified
Web Site Setup and maintenance
Great, works well once established.
☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.
☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.
Andrew M.
2020-08-13
Verified
Great product, easy to navigate and provides up to date information on resources in the field
Would continue to use this product
☺Ease of use and intuitive functionality
☹No issues, look forward to the updates and functions
Grant B.
2020-08-13
Verified
Easy to use and unlocked insights from data
☺Really easy to setup and deploy. Connected to our environment and drove business insights quickly.
☹Be great to have notifications pushed out from the platform. But not difficult to build your own.
Louis L.
2020-08-11
Verified
IOP Business Benefits
Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer.
☺The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.
☹During the deployment and working with DUSK Mobile we had no negative experiences re IOP