In high-risk, high-complexity industries like utilities and mining, operational continuity, compliance, and asset visibility are essential. Dusk FSM centralizes job data, real-time updates, and safety documentation across your field workforce, enabling informed decisions at speed and scale.
Whether you're coordinating planned maintenance, unplanned outages, or inspections, Dusk FSM improves accountability, automates job tracking, and provides transparency across departments—from field teams to HQ.
Coordinate outage responses in real-time with centralized communication between field crews and control rooms. Quickly update job statuses, reroute teams, and resolve issues without delays.
Automate notifications, manage resolution timeframes, and engage customers directly via portals or SMS updates. Boost transparency and satisfaction with fewer manual touchpoints.
Dispatch the right crews to the right jobs with skills-based scheduling and map views. Save time and reduce resource bottlenecks across distributed regions.
Track and manage asset health, schedule preventative maintenance, and reduce costly breakdowns through automated alerts and visual dashboards.
Capture site-specific risk assessments, incident logs, and digital permits. Configure automated checklists for safety protocols and track completion with time and GPS stamps.
Monitor performance against SLAs and KPIs. Forecast and manage job costs in real time to keep projects on track, within budget, and audit-ready.
Discover how utilities and mining leaders optimize field operations, streamline safety compliance, and improve service response times using Dusk FSM.
The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
Dusk Mobile were approached to develop a solution to display critical electrical network information on the smartphones of their executive staff, with a key focus on the number of customers off supply.
In field service, the job has always been about keeping customers up and running. Get the
You’ve got a team in the field, jobs to deliver, customers expecting updates, and not en
In today’s fast-paced digital world, your customers expect more than just a transaction;