As a field services leader, the success of your team ensures your customers are happy, your business unit runs profitably and your works are delivered safely and on time. To achieve this level of efficiency, a technology can help you build on your core ingredients:
Today you live in an age where real time information is the norm. From news through to your deliveries, tracking your energy usage and much more. As a consequence, an expectation has been formed of needing that communication in the workplace to in turn deliver to your customers. Your mobile field force need to be accessible, even if they are physically located elsewhere. The ability to deliver consistent, clear important communication to them is vital.
Your teams need to have their paths cleared to deliver against KPI’s or SLA’s. This is as simple as accessible training on their terms such as On Demand content in the field. Today it isn’t possible or practical to pull everyone off their job and into an office or depot, so training and support should align with that. Your teams learn at different paces and benefit from different means, so a solution that supports that should be selected. This post here in our blog talks about how to incrementally introduce change to ensure success.
An industry leading technology solution underneath is going to enable and support you and your team. This technology needs to empower your staff and increase productivity, which we explain more in this blog post. The right tools extend beyond equipment to install, repair, inspect or audit and into the equipment to capture all of this information. Your business has its own way of working and to recognise that, IOP has the ultimate level of configurable flexibility that shapes around your business, not the other way around. Read more on how the industry leading field service management platform can support you here.
The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
Dusk were approached to develop a solution to display critical electrical network information on the smartphones of their executive staff, with a key focus on the number of customers off supply.
Delivery of business transformation capability on mobile devices and incumbent EMM migration
The Dusk team using a best of breed global capability, delivered a strategic mobility initiative onsite including technical validation and handover