Run Field Operations With Greater Visibility
Field service leaders need to coordinate people, Work, customers and field information while keeping day-to-day operations moving. Dusk FSM brings scheduling, dispatch, mobile field execution, Forms, reporting and workflow automation together in one configurable field service management platform.
Whether you manage internal staff, contractors, crews or a combination of resources, Dusk FSM helps connect the office and field so teams have the information they need to complete Work.
What Field Service Leaders Can Manage With Dusk FSM
Bring the core parts of field service operations together while keeping the flexibility to configure Dusk FSM around the way your organization works.
Schedule & Dispatch Work
Plan Work across staff, contractors and crews using visual scheduling tools, then assign and dispatch it to the right field resources.
Explore Scheduling & Dispatch →Connect Office & Field Teams
Give field teams mobile access to assigned and Unassigned Work, Forms and the information they need to complete activity away from the office, including when connectivity is unavailable.
Explore the Field Service Mobile App →Monitor Field Performance
Use dashboards and operational reporting to understand Work status, field activity and service performance without relying on disconnected spreadsheets and manual updates.
Explore Field Service Dashboards →Capture Consistent Field Data
Build digital Forms for inspections, audits, service activity and other field processes. Attach Forms to Work so teams capture the information required as part of the field workflow.
Explore Forms & Field Data →Manage Assets in the Field
Connect asset information with inspections, maintenance, repairs and other Work so office and field teams have better context around the equipment, infrastructure or sites they manage.
Explore Asset Management →Automate Operational Workflows
Configure workflows around your field processes to reduce repetitive administration and keep information moving between the people and systems involved in delivering Work.
Explore Workflow Automation →Keep Visibility From Planning Through Completion
Field service leadership requires visibility across more than a schedule. You need to understand what Work needs attention, who is responsible for it, what is happening in the field and what has been completed.
Dusk FSM connects planning and field execution so operational information can move with the Work rather than being spread across separate tools and manual processes.
One Connected Field Service Workflow
- ✓ Plan and schedule Work
- ✓ Assign staff, contractors and crews
- ✓ Dispatch Work to the field
- ✓ Capture Forms and field information
- ✓ Track progress and completed Work
- ✓ Review operational performance
Configure Dusk FSM Around Your Operation
Field service organizations don't all operate the same way. Dusk FSM provides a configurable platform that can support different Work types, Forms, field processes, teams and operational requirements.
Connect Dusk FSM with other business systems and bring field service activity into a more consistent operational workflow without forcing every team into the same process.
Explore the Dusk FSM Platform →Support Different Ways of Working
- ✓ Staff, contractors and crews
- ✓ Single Task and Multi Task Work
- ✓ Configurable Forms and Work Types
- ✓ Mobile and office workflows
- ✓ Connected business systems
Give Your Field Operation One Connected Platform
Plan and dispatch Work, support field teams, capture field data and maintain visibility across your operation with Dusk FSM.
Frequently Asked Questions
How does Dusk FSM help field service leaders reduce administration?
Dusk FSM brings scheduling, dispatch, mobile field execution, Forms, reporting and workflow automation into one platform. This helps reduce repetitive administration and keeps Work information connected as it moves between office and field teams.
Can I manage remote field teams with Dusk FSM?
Yes. Dusk FSM connects office and field teams through mobile access to Work, Forms and field information. Leaders can monitor Work status and field activity while staff, contractors and crews complete Work away from the office.
What types of field operations can Dusk FSM support?
Dusk FSM is configurable for a wide range of field operations, including inspections, maintenance, repairs, audits, projects and other scheduled or dispatched Work. See the Dusk FSM platform overview for more information.
Can Dusk FSM manage staff, contractors and crews?
Yes. Dusk FSM supports staff, contractors and crews, giving field service leaders flexibility to plan, assign and dispatch Work across different types of field resources.
Does Dusk FSM integrate with CRM, finance and other business systems?
Yes. Dusk FSM can connect with other business systems, including platforms such as HubSpot and QuickBooks Online, to support connected field service workflows. Explore Dusk FSM integrations.
Can I configure field service workflows without developers?
Dusk FSM provides configurable Work Types, Forms and workflow automation so organizations can tailor field processes around the way they operate without requiring custom development for every process change.
Can field teams work when they do not have an internet connection?
Yes. The Dusk FSM mobile app supports offline field Work, allowing field teams to continue working when connectivity is unavailable and synchronize information when a connection becomes available again. Learn more about the Dusk FSM Field Service Mobile App.