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Next Generation Field Service Management

improve your data capture quality and automate your business

Deliver Fast Field Service

“the best mobile experience for a workforce product, I’ve ever seen” – Field Services Manager, Melbourne Utility.

Drag ‘n’ drop SaaS form builder app gets you started out of the box on day 1.

Single form or multi-form with or without being attached to a job.

Quick start templates available to help you start and video walkthroughs.

Create job forms in the field for on the fly jobs and full offline capability.

Live Dashboards

“Now I can notify our customers before field jobs are missed!” Operations Manager, Sydney Retail

Configure workflows to send alerts and notifications, freeing you up to do actual work and not wait for updates.

Automate job status alerts, requests, approvals and much more.

Templates help you get started and our friendly customer success team are on standby to help.

Connect assets and sensors

Learn how to create your first job today

Automated work dispatch to staff.

Forecast, plan, schedule and dispatch jobs to your office staff or field crews.

Resource planning for scheduling long cycle work and short cycle jobs.

Manage staff, contractors and equipment and measure resource utilisation.

View Tasks by Gantt and Kanban and quickly see where conflicts are. Manage constraints at the click of a button.

Superior support for your teams every step of the way.

Access work on the road

“Dusk shows me everything I need for my day” Project Manager, Melbourne

Multiple views based on roles. Schedulers see what matters and so do Program Managers.

Real time updates for managers to adapt and make decisions quickly

Connect up to your other systems to save time jumping between products.

Microsoft SSO to securely manage everything from updates, requests, calendar meetings and more.

Build your own workflows

  • Workflow Automation - Dusk IOP - Productivity Software

“I can visualise my asset devices in the Dusk IOP and see how my crews are progressing in real time”

Lead Scheduler, Melbourne Infrastructure.

Bring together your assets, office teams and field crews in the same single pane of glass, the Dusk IOP.

Designed for service work, projects and regular maintenance work types

Integrate IoT for field service management and connect the missing link in automation by delivering significant savings and removing manual processes.

Field work made easy

And discover more great benefits

          Form Builder

            Integrations

           Field Assets

          Client Portals

         Sales Orders

Time and Attendance

  FSM for Smart Water

Resource Management

           Dashboards

Workflow Automation

EXCELLENT Based on 17 reviews.
Ethan M.
Ethan M.
2023-03-30
Verified
A game-changer for centralized communications and company-wide visibility into operations Overall: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Mia P.
Mia P.
2023-03-20
Verified
Dusk IOP Review - AP Pros: Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with Cons: The forms are really hard to understand and navigate
Nick D.
Nick D.
2023-03-06
Verified
Data capture and workflow automation Overall: In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros: I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons: The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.
Michelle W.
Michelle W.
2023-02-28
Verified
Pilot Progam Overall: Great experience would recommend to any company looking for new software and setup Pros: Easy to use, approachable company, knowledgeable staff Cons: I had a few questions but these were answered quickly so no down time
Alex G.
Alex G.
2022-02-03
Verified
From Dawn to Dusk Overall: Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros: The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons: The software is perfect for our organisation.
Jon R.
Jon R.
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Overall: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros: The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons: We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU
Francisco G.
Francisco G.
2021-11-19
Verified
Dusk and Drones Pros: I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete. Cons: We worked with the dusk team to better incorporate the routing features for our use.
Keith G.
Keith G.
2021-11-19
Verified
Great Tool Overall: Alan was great and negotiable. Met our needs and worked with us on pricing. Pros: The ease of use, compatibility to other software, and applicability to our needs. Cons: More USA compatible. Needs updated maps of US and metric conversions.
Ray P.
Ray P.
2021-11-18
Verified
The Best of Both Worlds With Room To Scale Overall: Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone. Pros: I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all. Cons: The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.
Mark S.
Mark S.
2021-07-20
Verified
Dusk IOP Overall: Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need. Pros: The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries. Cons: I did not see any cons with this product. My needs were met.

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