fbpx

Dusk Mobile Tweets

Couldn't connect with Twitter
 

Next Generation Field Service Management

improve your data capture quality and automate your business

“the best mobile experience for a workforce product, I’ve ever seen” – Field Services Manager, Melbourne Utility.

Drag ‘n’ drop SaaS form builder app gets you started out of the box on day 1.

Single form or multi-form with or without being attached to a job.

Quick start templates available to help you start and video walkthroughs.

Create job forms in the field for on the fly jobs and full offline capability.

“Now I can notify our customers before field jobs are missed!” Operations Manager, Sydney Retail

Configure workflows to send alerts and notifications, freeing you up to do actual work and not wait for updates.

Automate job status alerts, requests, approvals and much more.

Templates help you get started and our friendly customer success team are on standby to help.

Learn how to create your first job today

Automated work dispatch to staff.

Forecast, plan, schedule and dispatch jobs to your office staff or field crews.

Resource planning for scheduling long cycle work and short cycle jobs.

Manage staff, contractors and equipment and measure resource utilisation.

View Tasks by Gantt and Kanban and quickly see where conflicts are. Manage constraints at the click of a button.

Superior support for your teams every step of the way.

“Dusk shows me everything I need for my day” Project Manager, Melbourne

Multiple views based on roles. Schedulers see what matters and so do Program Managers.

Real time updates for managers to adapt and make decisions quickly

Connect up to your other systems to save time jumping between products.

Microsoft SSO to securely manage everything from updates, requests, calendar meetings and more.

“I can visualise my asset devices in the Dusk IOP and see how my crews are progressing in real time”

Lead Scheduler, Melbourne Infrastructure.

Bring together your assets, office teams and field crews in the same single pane of glass, the Dusk IOP.

Designed for service work, projects and regular maintenance work types

Integrate IoT for field service management and connect the missing link in automation by delivering significant savings and removing manual processes.

Field work made easy

And discover more great benefits

          Form Builder

            Integrations

           Field Assets

          AI for FSM

         Sales Orders

Time and Attendance

  FSM for Smart Water

Resource Management

           Dashboards

Workflow Automation

Nerea Otero Pérez
Nerea Otero Pérez
2024-01-30
Verified
Buena implementación Overall: Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros: Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons: Me gustaría que siguieran actualizando el software.
George Denis Booth
George Denis Booth
2023-12-21
Verified
The solution to our automation problem Pros: It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons: Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.
Audrey Chong
Audrey Chong
2023-07-20
Verified
Review of dusk Overall: Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. Pros: The highly customisable form and report builder Cons: Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.
Ari Kusuma
Ari Kusuma
2023-07-16
Verified
Customisable and flexible use case Overall: Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros: Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons: Not having closely integration built in with ESRI GIS products for asset management integration.
Ethan Matthews
Ethan Matthews
2023-03-30
Verified
A game-changer for centralized communications and company-wide visibility into operations Overall: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Mia Pierre
Mia Pierre
2023-03-20
Verified
Dusk IOP Review - AP Pros: Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with Cons: The forms are really hard to understand and navigate
Nick Debere
Nick Debere
2023-03-07
Verified
Data capture and workflow automation Overall: In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros: I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons: The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.
Michelle White
Michelle White
2023-03-01
Verified
Pilot Progam Overall: Great experience would recommend to any company looking for new software and setup Pros: Easy to use, approachable company, knowledgeable staff Cons: I had a few questions but these were answered quickly so no down time
Alex Grande
Alex Grande
2022-02-04
Verified
From Dawn to Dusk Overall: Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros: The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons: The software is perfect for our organisation.
Jon Richards
Jon Richards
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Overall: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros: The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons: We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

Experience immediate efficiencies and savings by empowering your teams with a 14 day trial, no credit card required

GET STARTED TODAY