Delivering immediate efficiencies and cost savings by empowering your teams to do more. Create workflow automation rules, so you’re proactively alerted. Drive down costs and truck rolls and increase business reputation and profitability, including developing new revenue models.
Next Generation Field Service Management
the ultimate productivity platform that fits around your business
Mobile Workforce Management
“the best mobile experience for a workforce product, I’ve ever seen” – Field Services Manager, Melbourne Utility.
The Dusk IOP drag ‘n’ drop SaaS form builder app gets you started out of the box on day 1. Single form or multi-form with or without a job.
With pre-built templates available to even help you start and video walkthroughs.
The Dusk IOP even includes “in field” mobile form building for on the fly jobs and full offline capability.
Workflow Automation
“Now I can notify our customers before field jobs are missed!” Operations Manager, Sydney Retail
Configure workflows to send alerts and notifications, freeing you up to do actual work and not wait for updates.
Automate job status alerts, requests, approvals and much more.
Templates help you get started and our friendly customer success team are on standby to help when needed too.
Learn how to create your first job today
Deliver Programs, Projects or Jobs
Automated work dispatch to your staff.
Forecast, planning, schedule and dispatch jobs to your office staff or field crews.
From complex long cycle work through to short cycle jobs.
Manage staff, contractors and equipment and measure resource utilisation.
Easily view Tasks by Gantt and Kanban and quickly see where conflicts are. Manage constraints at the click of a button.
Superior support for your teams every step of the way.
Connect your assets and IoT toolsets
“I can visualise my asset devices in the Dusk IOP and see how my crews are progressing in real time”
Lead Scheduler, Melbourne Infrastructure.
Bring together your assets, office teams and field crews under the same virtual roof through the power of the Dusk IOP.
Integrating IoT into field service management is the missing link in automation and delivers significant efficiency savings by removing manual processes.
Live Dashboards & Reports
“Dusk shows me everything I need for my day” Project Manager, Melbourne
Multiple views based on roles. Schedulers see what matters and so do Program Managers.
Real time updates and connect up to your office based products to save time jumping between products.
Securely sign in and manage everything from updates to requests, calendar meetings through to budgets.
Field work made easy
And discover more great features
Form Builder
Integrations
Field Assets
Client Portals
Sales Orders
Time and Attendance
FSM for Smart Water
Resource Management
Dashboards
Workflow Automation
Alex G.
2022-02-03
Verified
From Dawn to Dusk
Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless.
☺ The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.
☹The software is perfect for our organisation.
Jon R.
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team
Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT]
and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe.
☺The customer service has been great.
We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us.
The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts.
☹We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU
Francisco G.
2021-11-19
Verified
Dusk and Drones
☺I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete.
☹We worked with the dusk team to better incorporate the routing features for our use.
Keith G.
2021-11-19
Verified
Great Tool
Alan was great and negotiable. Met our needs and worked with us on pricing.
☺The ease of use, compatibility to other software, and applicability to our needs.
☹More USA compatible. Needs updated maps of US and metric conversions.
Ray P.
2021-11-18
Verified
The Best of Both Worlds With Room To Scale
Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.
☺I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.
☹The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.
Mark S.
2021-07-20
Verified
Dusk IOP
Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need.
☺The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.
☹I did not see any cons with this product. My needs were met.
Dane S.
2021-03-30
Verified
Fantstic product, wonderful team
Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.
☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.
☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
2021-03-23
Verified
Highly Accommodating and Easy to Work With
IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.
☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.
☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
2020-08-16
Verified
Increased output
☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.
☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
2020-08-14
Verified
Web Site Setup and maintenance
Great, works well once established.
☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.
☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.
Experience the next generation of field service management, with your 14 day trial, no credit card required
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How can a Low Code Application Platform (LCAP) help grow your business?
Gartner reports that the growth of Low Code application platforms has been driven in part
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Synchronise your Project and Job finances with Xero using the Dusk IOP connector
The Dusk IOP makes it easy to synchronise between the Sales Order functionality and your X
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What is next generation field service management and how can it help you?
What is next generation field service management software? We define it as the abil
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The benefits of self-sufficiency for field service management teams
Traditional planning and scheduling of field-based work saw jobs and tasks issued to women