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Next Generation Field Service Management

the ultimate productivity platform that fits around your business

Elevate your Field Service Management with a connected, automated and real time experience from the Dusk IOP. Designed from the ground up as cloud first and API driven, to work with your existing solutions delivering immediate efficiencies and cost savings. Built for integration and automation, so you gain insights from assets, including IoT toolsets. Create workflows to automate functions, so you’re proactively alerted. Drive down costs and truck rolls and increase business reputation and profitability, including developing new revenue models. The single platform for the right skills, on the right task at the right time.

Connect & Sync assets and IoT toolsets

“I can visualise my asset devices in the Dusk IOP and see how my crews are progressing in real time”

Lead Scheduler, Melbourne Infrastructure.

 

Bring together your assets, office teams and field crews under the same virtual roof through the power of the Dusk IOP. Connect up your IoT investment and automate crew dispatch based on business rules.

 

Designed and built to take your business into the next generation, integrating IoT into field service management is the missing link in automation and delivers significant efficiency savings by removing manual processes. Learn more….

Workflow Automation

“Now I can notify our customers before field jobs are missed!” Operations Manager, Sydney Retail

 

Bring together your business processes for real time automation. Configure workflows to send alerts and notifications, freeing you up to do actual work and not wait for updates. Automate job status alerts, requests, approvals and much more.

 

Templates help you get started and our friendly customer success team are on standby to help when needed too. Learn more….

Looking to be more productive?

Deliver Programs, Projects or Jobs

Automated work dispatch to your staff.

 

Forecast, planning, schedule and dispatch jobs to your office staff or field crews. This is next generation field service management software for complex long cycle work through to short cycle jobs. Forecast staff, contractors and equipment and measure resource utilisation. Superior support for your teams every step of the way.

 

Easily view Tasks by Gantt and Kanban and quickly see where conflicts are. Manage constraints at the click of a button. Learn more….

Mobile Workforce Management

“the best mobile experience for a workforce product, I’ve ever seen” – Field Services Manager, Melbourne Utility.

 

The Dusk IOP drag ‘n’ drop SaaS form builder gets you started out of the box on day 1. Single form or multi-form, then attach to a job and dispatch it.

As easy as 1-2-3.

 

With pre-built templates available to even help you start and video walkthroughs. The Dusk IOP even includes “in field” mobile form building for on the fly jobs and full offline capability. Learn more….

Live Dashboards & Reports

“Dusk shows me everything I need for my day” Project Manager, Melbourne

 

Multiple views based on roles. Schedulers see what matters and so do Program Managers. Real time updates and connect up to your office based products to save time jumping between products. Securely sign in and manage everything from updates to requests, calendar meetings through to budgets.

 

Available out of the box to help you get started. Learn more….

Or collaborate on smart projects

The Problem

  • Non transparent legacy manual process
  • Under utilisation of Service Provider resources and assets
  • Need to improve reliability and availability of physical assets
  • Inefficient audit and lack of performance visibility
  • Cost down pressure on contracts
  • Breaches/Missed SLA’s or KPI adherence
  • Duplicate and manual data entry
  • Information delays and poor data
  • Lack of real time and remote access

The Solution

  • All of business visibility
  • Alerting and notifying ahead of issues
  • SaaS based scaleable solution
  • Automate your own processes at your pace
  • Build, deploy and manage your own solutions
  • Replaces the paper based forms with mobile interface
  • Makes the job visible, measurable and auditable
  • Reduces duplication of processes
  • Provides real time access to information

And more....

  • Customisable forms/checklists
  • API’s
  • Jobs displayed on a map or a list showing current and future work
  • Pre-defined SMS/safety audits/forms/checklists templates
  • Offline functionality
  • Real time information updates based on data coverage of work status
  • Route optimisation and turn by turn navigation
  • Proximity alerting to customers when techs are nearby
  • Add on integrated SMS to your workforce – shifts and updates

The Benefits

  • The complete picture at a glance to quickly assess and take appropriate action
  • Operational cost savings by reduced cost to serve, at least 25%-30%
  • Improved asset performance and predictive forecasting
  • Visibility of cross business processes facilitating end-to-end process improvement
  • Move to condition based maintenance and reduce costs by 30%
  • Perform inspections easily, fast and on site – no calls or requests for extra info
  • Enhances job safety with the right information at the right time
  • Reduce paperwork and duplicate data entry saving 30% easily
  • Increase field data accuracy with drop down lists, no paper or free text fields

Smart dispatch and optimised resource utilisation through more accurate information allows you to effectively manage your workloads, clients and assets, achieving significant benefits. Furthermore, capturing this data at the source facilitates smarter condition based maintenance. This translates to even greater reductions in future asset maintenance savings. Smarter workforces want to work smarter. IOP delivers on the cost demands being driven and the required efficiencies that enable a deeper understanding of your business and the actions out of it.  This is the single, smart window into your organisation’s operations that you’ve been looking for. Enable updating, notation, image capture, voice and more plus analytics and visualisation via dashboard views.

 

Let one of our team discuss your needs and provide a tailored demonstration to help you get going faster!

Alex G.
Alex G.
2022-02-03
Verified
From Dawn to Dusk Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. ☺ The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. ☹The software is perfect for our organisation.
Jon R.
Jon R.
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. ☺The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. ☹We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU
Francisco G.
Francisco G.
2021-11-19
Verified
Dusk and Drones ☺I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete. ☹We worked with the dusk team to better incorporate the routing features for our use.
Keith G.
Keith G.
2021-11-19
Verified
Great Tool Alan was great and negotiable. Met our needs and worked with us on pricing. ☺The ease of use, compatibility to other software, and applicability to our needs. ☹More USA compatible. Needs updated maps of US and metric conversions.
Ray P.
Ray P.
2021-11-18
Verified
The Best of Both Worlds With Room To Scale Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone. ☺I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all. ☹The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.
Mark S.
Mark S.
2021-07-20
Verified
Dusk IOP Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need. ☺The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries. ☹I did not see any cons with this product. My needs were met.
Dane S.
Dane S.
2021-03-30
Verified
Fantstic product, wonderful team Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. ☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. ☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
Lara B.
2021-03-23
Verified
Highly Accommodating and Easy to Work With IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. ☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. ☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
Dominic B.
2020-08-16
Verified
Increased output ☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. ☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
Stephen P.
2020-08-14
Verified
Web Site Setup and maintenance Great, works well once established. ☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. ☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

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