Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need.
☺The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.
☹I did not see any cons with this product. My needs were met.
Fantstic product, wonderful team
Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.
☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.
☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Highly Accommodating and Easy to Work With
IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.
☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.
☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.
☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Web Site Setup and maintenance
Great, works well once established.
☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.
☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.
Great product, easy to navigate and provides up to date information on resources in the field
Would continue to use this product
☺Ease of use and intuitive functionality
☹No issues, look forward to the updates and functions
Easy to use and unlocked insights from data
☺Really easy to setup and deploy. Connected to our environment and drove business insights quickly.
☹Be great to have notifications pushed out from the platform. But not difficult to build your own.
IOP Business Benefits
Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer.
☺The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.
☹During the deployment and working with DUSK Mobile we had no negative experiences re IOP