As a field service leader, ensuring your teams are productive, safe, and delivering on time is key to running a profitable business unit. The Dusk FSM platform helps you achieve this through smart field service management software that streamlines your operations with automation and visibility. Whether you’re overseeing field crews, subcontractors, or internal staff, Dusk FSM gives you the tools to dispatch, track, and support your team with confidence.
Today’s customers and field teams expect real-time updates. Whether it’s tracking deliveries, energy usage, or project progress, communication is now mission-critical. Mobile field service management makes consistent, reliable communication possible — even when your teams are remote. With efficient dispatching and real-time tools, Dusk FSM ensures everyone stays on the same page.
Your team members learn in different ways and work at different paces. To support them effectively, you need a flexible training model — from in-field walkthroughs to on-demand videos. Our blog post here shares five practical tips for introducing digital change successfully. Dusk FSM helps you onboard and train staff without disruption to your daily operations.
Leading field service teams need a platform that’s powerful, configurable, and easy to use. Dusk FSM provides deep analytics, drag-and-drop tools, and integrations with your financial software, helping you empower your team and increase productivity. Whether you’re scheduling complex work orders or capturing field data on mobile devices, Dusk FSM delivers a tailored, modern solution. Learn more about our technology here.
Assign jobs to the right person based on skills, location, and availability. Dusk FSM simplifies decision-making with real-time data and visual scheduling tools for efficient dispatching.
Track field performance in real time. Get insights into job progress, completion times, and team workloads so you can monitor KPIs and meet SLAs with confidence.
Digitise your inspections, audits, safety checks, and other field forms. Ensure compliance and accountability with date-stamped, GPS-tagged records stored securely.
Empower your teams with mobile apps to access job info, upload photos, collect signatures, and complete forms in the field, even offline. Keep everyone connected and productive.
Eliminate manual processes and reduce rework. Capture accurate job details in the field and sync instantly with back-office systems to streamline approvals and invoicing.
Connect your existing systems for quoting, invoicing, payroll, and more. Automate job creation, notifications, and approvals to reduce admin and speed up service delivery.
Dusk FSM automates dispatching, job scheduling and reporting. With no-code configuration and mobile access, leaders cut paperwork and keep teams focused on delivery.
Yes. Mobile updates give you live visibility on job progress and team status, so you can coordinate work, resolve issues faster and stay on top of commitments.
Dusk FSM is highly configurable and supports a wide range of field operations, including utilities, road repairs, inspections, audits, EV rollouts and more. See the platform overview for details.
Yes. Dusk FSM integrates with systems such as QuickBooks Online, Xero and HubSpot, so jobs, customers and financials stay in sync. Explore our integrations.
Yes. Leaders can adjust forms, job types and automations without code, making it easy to roll out process improvements quickly and consistently.
The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
Dusk Mobile were approached to develop a solution to display critical electrical network information on the smartphones of their executive staff, with a key focus on the number of customers off supply.
The Dusk team using a best of breed global capability, delivered a strategic mobility initiative onsite including technical validation and handover