Welcome to the Dusk FSM field service software FAQ. This page answers the most common questions about our platform, from scheduling and dispatching to mobile apps, integrations, and real-time insights. Whether you're evaluating field service management software or just getting started with Dusk FSM, you'll find practical information here.
What is Dusk FSM?
Dusk FSM is a mobile-first, configurable, no-code field service management platform that helps businesses plan, schedule, dispatch, and complete work faster and more efficiently. Built for field teams, subcontractors, and operations managers, Dusk FSM provides a single, intelligent hub to manage jobs, projects, timesheets, workflows, and customer communication — all in one place.
Designed with an API-first architecture, Dusk FSM integrates seamlessly with your existing systems while leveraging AI-driven automation to intelligently assign work, optimize routes, and provide predictive insights. With native mobile apps for iOS and Android, real-time data capture, and flexible workflows, Dusk FSM empowers businesses to deliver faster, smarter, and more consistent service.
Who are Dusk Mobile?
Dusk Mobile is the creator of the Dusk FSM platform. Founded in Melbourne, Australia, with offices in the U.S. and U.K., we specialize in no-code field service and project management solutions. Our focus is helping businesses transform operations through automation, integrations, and configurability, delivering faster ROI and improved customer experiences.
What does Dusk FSM do?
Dusk FSM is an end-to-end platform that connects field, office, and customer workflows:
- Job scheduling & dispatching
- Native field mobile apps (iOS & Android)
- Project & resource management
- Timesheeting, leave, and attendance tracking
- Dynamic form builder for compliance & data capture
- Automated workflows and triggers
- AI-powered route optimization & job insights
- IoT sensor-driven data visualization and automation
What industries use Dusk FSM?
Dusk FSM supports businesses of all sizes across multiple industries, including:
- Utilities & Energy
- Mining & Resources
- Telecommunications
- Property & Facilities Management
- Transportation & Logistics
- Field Services & Contractors
- Retail Operations
- Aged Care & Home Services
What is Field Service Management software?
Field Service Management (FSM) software helps businesses manage mobile teams, projects, assets, and customer service delivery. It provides a single platform to schedule work, dispatch jobs, track progress, collect field data, and ensure real-time visibility. Modern FSM platforms like Dusk FSM also integrate with CRMs, ERPs, IoT systems, and AI-driven analytics for better decision-making.
How do customers use Dusk FSM?
Our customers rely on Dusk FSM to simplify operations and improve efficiency:
- Long-range planning and day-of scheduling
- Real-time dashboards and automated workflows
- Seamless job creation via API or integrations
- Field data capture including photos, signatures, OCR, and forms
- Dynamic route optimization and fleet tracking
- Risk assessments, quality control, and compliance monitoring
- IoT-based alerts and workflow automation
What are the benefits of using Dusk FSM?
Dusk FSM helps you operate smarter, faster, and more profitably:
- Centralized visibility of jobs, projects, and resources
- Faster job completion and shorter billing cycles
- Automation to eliminate repetitive admin tasks
- Improved compliance and reduced operational risk
- Accurate real-time data from the field
- Happier teams, better customer experiences
- Stronger business decisions using AI-powered insights
Can I integrate my current systems with Dusk FSM?
Yes — Dusk FSM integrates seamlessly with your existing tools:
- Pre-built connectors for HubSpot, QuickBooks Online, and more
- Open API for secure, scalable data sharing
- Custom integrations tailored to your workflows
Our integrations support CRM, ERP, payroll, IoT sensors, fleet tracking, and reporting platforms for end-to-end operational efficiency.
What integrations does Dusk FSM support?
- HubSpot – Automate job creation and customer updates
- QuickBooks Online – Simplify invoicing and payments
- Verizon Connect – Vehicle, crew, and asset tracking
- Cumulocity IoT – Sensor-triggered automation and alerts
- Google Workspace & Microsoft 365 – Document and workflow management
Does Dusk FSM support contractors and subcontractors?
Yes, Dusk FSM makes it simple to manage mixed workforces:
- Assign work to internal staff or external subcontractors
- Track progress, status, and job completion
- Create dynamic crews on the go
- Control access levels and permissions by role
Does Dusk FSM offer job costing and profitability tracking?
Yes — Dusk FSM delivers full job and project financial visibility:
- Estimate vs. actuals for time, labor, and materials
- Real-time job-level profitability reporting
- Export-ready data for accounting and finance teams
Does Dusk FSM have a free plan?
Yes. Our Launch Plan is free for up to 10 users and includes essential features like:
- Job scheduling
- Dynamic forms and submissions
- Field mobile app access
- Customer communication tools
- Sign up for free — no credit card required
- Compare all Dusk FSM plans
Is Dusk FSM configurable?
Absolutely. Dusk FSM is built on a no-code, configurable framework that lets business users:
- Design workflows, triggers, and forms
- Set business rules and automation paths
- Customize dashboards, reports, and job types
No coding required — configure it to fit your business, not the other way around.
How secure is Dusk FSM?
Security is built into every layer of Dusk FSM:
- Role-based access control and permissions
- End-to-end encrypted data transmission
- Secure cloud hosting in compliant environments
- Privacy-first, designed for regulatory compliance
How do I get started?
It’s easy to get started with Dusk FSM:
- Email: mobile@duskmobile.com
- Book a demo: Schedule a Discovery Call
- Connect with us: Twitter / X, Facebook, LinkedIn
- Sign up: Start for free today