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FAQ’s

Frequently Asked Questions

Welcome to the Dusk FSM field service software FAQ. This page answers the most common questions about our platform, from scheduling and dispatching to mobile apps, integrations, and real-time insights. Whether you’re evaluating field service software or just getting started with Dusk FSM, you’ll find practical information here.

What is Dusk FSM?

Dusk FSM is a cloud-based field service management software platform that helps businesses plan, schedule, dispatch, and complete work through mobile apps and intelligent automation. Built for speed, flexibility, and real-time insights, Dusk FSM empowers operations teams, subcontractors, and field staff across a wide range of industries.

Who are Dusk Mobile?

Dusk Mobile is the creator of the Dusk FSM platform. Founded in Melbourne, Australia, with offices in the U.S. and U.K. We specialize in no-code field service and project management solutions. Our platform delivers rapid ROI, powerful integrations, and deep industry expertise to support operational excellence.

What does Dusk FSM do?

Dusk FSM provides tools for end-to-end field service management, including:

  • Job Scheduling & Dispatch
  • Field Mobile Apps (iOS & Android)
  • Project Management Tools
  • Time Sheeting & Leave Management
  • Form Builder for Compliance & Data Capture
  • Automated Workflows
  • Dynamic Route Optimization
  • Machine Learning & AI Insights
  • IoT Sensor Data Visualization

What industries use Dusk FSM?

Dusk FSM supports a wide range of industries, including:

  • Utilities
  • Mining & Energy
  • Telecommunications
  • Property & Facilities
  • Transportation & Logistics
  • Field Services
  • Retail Operations
  • Aged Care & Home Services

What is Field Service Management software?

Field Service Management (FSM) software helps businesses manage their mobile workforce, projects, equipment, and customer service delivery. It provides a single operational view for scheduling, dispatching, tracking progress, and collecting data in the field, often integrated with CRMs, EAMs, and ERP systems.

How do customers use Dusk FSM?

Our customers use Dusk FSM for:

  • Long-range planning and day-of scheduling
  • Real-time dashboards and automated workflows (e.g., POs, leave, invoicing)
  • Job creation via API or integrations
  • Field data capture (photos, signatures, OCR, image recognition)
  • Dynamic route optimization
  • Risk and quality assessments
  • IoT-based alerts and automation (e.g., fault triggers)

What are the benefits of using Dusk FSM?

  • Centralized visibility of all work
  • Faster job completion and shorter billing cycles
  • Reduced manual entry with workflow automation
  • Improved compliance and risk management
  • Accurate data from the field (including GPS, time, forms)
  • Happier teams and customers
  • Better business decisions with real-time analytics

Can I integrate my current systems with Dusk FSM?

Yes. Dusk FSM offers:

  • Pre-built connectors (HubSpot, QuickBooks Online, etc.)
  • A published API for secure data sharing
  • Custom integrations upon request

Our integrations support CRM, ERP, payroll, IoT sensors, fleet tracking, and reporting tools.

What integrations does Dusk FSM support?

We currently support:

  • HubSpot – Automate job creation and customer updates
  • QuickBooks Online – Seamless invoicing and billing
  • Verizon Connect – Vehicle and crew tracking
  • Cumulus IoT – Sensor-triggered job automation
  • Google Workspace & Microsoft 365 – Document management and workflows

Does Dusk FSM support contractors and subcontractors?

Yes. You can:

  • Assign work to internal staff or external subcontractors
  • Track job progress, status, and completion
  • Create dynamic crews on the go
  • Control access levels for each role

Does Dusk FSM offer job costing and profitability tracking?

Yes. Our platform supports:

  • Estimations vs. actuals for time, labor, and materials
  • Job-level profitability reporting
  • Export-ready financial data

Does Dusk FSM have a free plan?

Yes. Our Launch tier supports up to 10 staff members and includes core features like:

Is Dusk FSM configurable?

Absolutely. Our no-code interface allows business users to:

  • Design workflows and forms
  • Set business rules
  • Customize dashboards and job types

No developers needed.

How secure is Dusk FSM?

Security is built in:

  • Role-based access control
  • Encrypted data transmission
  • Secure hosting in compliant environments
  • Privacy by design

How do I get started?

If you’ve read this field service software FAQ and are ready to get started,you can reach us by: