Teams receive real-time updates, and can work offline. Dispatchers can track jobs, staff, and inventory instantly. With built-in invoicing and customer history, Dusk FSM helps reduce return visits and speed up payments.
Plan and assign Work more efficiently using scheduling, skills, availability and location to help teams spend less time coordinating and more time completing field Work.
Assign the right person to the right Work using skills and operational information, while giving field teams access to the customer, asset and Work information they need.
Connect completed field Work with your billing process using captured time and operational information, with QuickBooks Online integration available to help keep field and financial workflows connected.
See how our platform supports different industries and use cases ⚡
Reliability and compliance in harsh or regulated environments.
Project clarity and control across complex job sites and teams.
Streamline recurring work, cleaning, maintenance, and audits.
Track installs, inspections, and solar maintenance jobs.
Schedule jobs, capture data, and link insights to workflows.
Manage builds, subcontractors, and timelines with visibility.
Plan, dispatch, and monitor deliveries across your fleet.
Coordinate field teams and track complex assets with precision.
Explore why field service coordination becomes increasingly difficult as organisations grow, and how real-time visibility, structured workflows and better operational planning help teams scale with confidence.
Discover how rapid growth creates hidden operational complexity in field service, and learn how the TRACE Framework helps organisations build workflow-first operations that remain scalable and efficient.
Learn why successful AI adoption depends on organisational capability rather than technology alone, with a practical framework for preparing people, processes and workflows before implementation.
Schedulers can assign Work to Staff, Contractors, or Crews using drag-and-drop scheduling, Gantt, or Calendar views. Dusk FSM can also account for skills, region, shift, capacity, and availability when assigning Work.
Yes. The Dusk FSM mobile app lets field staff view, complete, and submit Work offline, then syncs data when a connection is available.
Yes. Work status updates sync back to Dusk FSM, providing real-time visibility into field progress and completion.
Yes. Dusk FSM supports recurring Work and high-volume scheduling using predefined Work Types, workflows, and scheduling tools.
Yes. Dusk FSM supports Staff, Contractors, and Crews, giving dispatchers flexibility when assigning and scheduling field Work.
