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Field Service Management Software That Cuts Job Delays, Admin & Payment Times.

Dusk FSM helps assign the right technician with real-time updates and offline mobile access, so jobs get done right the first time.

Dusk FSM simplifies scheduling and dispatching using AI-powered job assignment. Automatically assign the right technician based on skills, location, history, and availability, ensuring faster job completion and fewer errors.

Teams receive real-time updates, and can work offline. Dispatchers can track jobs, staff, and inventory instantly. With built-in invoicing and customer history, Dusk FSM helps reduce return visits and speed up payments.

Boost Technician Productivity by Up to 25%

Smart scheduling and routing helps your team do more jobs per day, without adding headcount. Dynamically adjust routes for maximum efficiency.

Delight Customers with First-Visit Resolution

Assign the right person the first time — 90%+ of jobs are resolved without repeat visits thanks to smart skill-matching and customer history access.

Accelerate Cash Flow by Up to 30%

Get paid faster with mobile invoicing, built-in approvals, and reduced admin. Dusk FSM shortens billing cycles and integrates with QuickBooks Online.

Real-Time Scheduling and Dispatch

Real-Time Scheduling and Dispatch

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Optimized Routing
Reduce travel time and fit more jobs into every shift with smart route planning.
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Real-Time Schedule Adjustments
Quickly reassign jobs, shift timelines, or respond to last-minute changes, without disruption.
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Skills-Based Dispatching
Match the right technician to every job based on skills, certifications, and availability.
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Preventive Maintenance Insights
Spot issues before they happen to minimize downtime and extend asset life with proactive planning.
Mobile Field Execution

Mobile Field Execution

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Mobile-First Access
Let technicians create, update, and complete jobs easily from any mobile device, anywhere.
Real-Time Updates & Alerts
Instantly push job changes, updates, and messages to keep teams informed and responsive.
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Works Offline
Capture data without connectivity. Auto-sync resumes once back online—ideal for remote work.
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Built-In Communication
Enable SMS-style communication between field and office—even during outages or job updates.
Workforce and Asset Utilization

Workforce and Asset Utilization

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Real-Time Utilization Dashboards
Track team capacity, availability, and workload distribution across crews, locations, and job types.
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Smarter Asset Allocation
Assign vehicles and equipment based on location, usage history, and availability. Maximize uptime and reduce idle assets.
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Productivity Insights
Measure field performance with built-in metrics like jobs per day, travel time, and first-time fix rate.
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Dynamic Reassignment Tools
Quickly reallocate jobs or resources when schedules shift. Minimize delays and avoid underused staff or gear.
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SMS or Email Notification Sent
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Customer Views in Portal
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Job Booked or Rebooked
Feedback Submitted
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History & Preferences Updated

Customer Communication and Transparency

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Automated Updates
Keep customers informed with real-time alerts on appointment times, changes, and technician ETAs.
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Self-Service Access
Let customers book jobs, manage details, and view service history anytime, from any device.
Easy Feedback Collection
Capture service ratings and comments using feedback tools, helping you improve with every visit.
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Personalized Service Records
Access detailed service history and preferences to deliver a tailored experience, every time.
Job Created
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Dispatched
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In Progress
✔️
Completed
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Invoiced

Automated Workflow & Job Lifecycle

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End-to-End Automation
Trigger job creation, assignments, updates, and invoicing with configurable, no-code workflows and no manual steps required.
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Intelligent Job Scheduling
Auto-assign jobs based on technician availability, location, and skills to ensure the right person is dispatched every time.
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Status-Driven Actions
Use job status changes to automatically send alerts, update records, or initiate follow-up actions, keeping work moving forward.
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Seamless Handoffs to Billing
Automatically generate invoices once a job is complete, with accurate time, material, and signature data already captured.

Explore Dusk FSM by Industry

See how our platform supports different industries and use cases ⚡

Utilities & Mining

Reliability and compliance in harsh or regulated environments.

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Engineering

Project clarity and control across complex job sites and teams.

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Facilities Services

Streamline recurring work, cleaning, maintenance, and audits.

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Solar Install & Repair

Track installs, inspections, and solar maintenance jobs.

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Drone Services

Schedule jobs, capture data, and link insights to workflows.

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Property & Construction

Manage builds, subcontractors, and timelines with visibility.

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Transportation & Logistics

Plan, dispatch, and monitor deliveries across your fleet.

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Infrastructure Projects

Coordinate field teams and track complex assets with precision.

Customer Success & Expert Insights