Dusk FSM simplifies your scheduling and dispatching. AI-powered job assignment ensures the right tech arrives on time, with the skills, history, and job data they need.
Your teams receive instant updates in the field (even offline), while dispatchers get full visibility across jobs, staff, and parts. Built-in invoicing and customer history mean fewer errors, fewer return visits, and faster payments.
Smart scheduling and routing helps your team do more jobs per day, without adding headcount. Dynamically adjust routes for maximum efficiency.
Assign the right person the first time — 90%+ of jobs are resolved without repeat visits thanks to smart skill-matching and customer history access.
Get paid faster with mobile invoicing, built-in approvals, and reduced admin. Dusk FSM shortens billing cycles and integrates with QuickBooks Online.
🚗 Optimized Routing
Reduce travel time and fit more jobs into every shift with smart route planning.
⏱ Real-Time Schedule Adjustments
Quickly reassign jobs, shift timelines, or respond to last-minute changes, without disruption.
👷 Skills-Based Dispatching
Match the right technician to every job based on skills, certifications, and availability.
🛠 Preventive Maintenance Insights
Spot issues before they happen to minimize downtime and extend asset life with proactive planning.
📱 Mobile-First Access
Empower your field technicians to create, update, and complete jobs directly from any mobile device, with a user-friendly interface built for work on the go.
⚡ Real-Time Updates & Alerts
Push instant job changes, schedule updates, and urgent messages to your team, ensuring they’re always in the loop, even during rapid reschedules.
📶 Works Offline
No signal? No problem. Technicians can capture data and sync automatically when back online. Ideal for remote or low-connectivity areas.
💬 Built-In Communication
Bridge the gap between field and office with integrated tools like SMS messaging, keeping teams connected during outages, emergencies, or everyday tasks.
📊 Real-Time Utilization Dashboards
Track team capacity, availability, and workload distribution across crews, locations, and job types.
🚛 Smarter Asset Allocation
Assign vehicles and equipment based on location, usage history, and availability. Maximize uptime and reduce idle assets.
⏱ Productivity Insights
Measure field performance with built-in metrics like jobs per day, travel time, and first-time fix rate.
🔁 Dynamic Reassignment Tools
Quickly reallocate jobs or resources when schedules shift. Minimize delays and avoid underused staff or gear.
📩 Automated Updates
Keep customers informed with real-time alerts on appointment times, changes, and technician ETAs, no surprises.
🖥 Self-Service Access
Let customers book jobs, manage details, and view service history anytime, from any device.
⭐ Easy Feedback Collection
Capture service ratings and comments through simple feedback tools, helping you improve with every visit.
📚 Personalized Service Records
Access detailed service history and preferences to deliver a tailored experience, every time.
⚙️ End-to-End Automation
Trigger job creation, assignments, updates, and invoicing with configurable, no-code workflows and no manual steps required.
📅 Intelligent Job Scheduling
Auto-assign jobs based on technician availability, location, and skills to ensure the right person is dispatched every time.
🔔 Status-Driven Actions
Use job status changes to automatically send alerts, update records, or initiate follow-up actions, keeping work moving forward.
🧾 Seamless Handoffs to Billing
Automatically generate invoices once a job is complete, with accurate time, material, and signature data already captured.
This whitepaper explores the challenges operations teams face and highlights how integration delivers technical and business benefits, boosting job completion, reducing admin overhead, and enabling scalable, data-driven growth through real-time tracking and dynamic crew management.
In this whitepaper, we’ll explore how complicated FSM tools come with a hidden price tag and what you can do to mitigate these costs. The good news? It’s possible to have a system that simplifies your processes and scales your business without sacrificing functionality or efficiency.
Field Service Management (FSM) is becoming increasingly complex as companies strive to meet the rising expectations of customers, optimize workforce utilization, and manage costs efficiently. In this environment, Artificial Intelligence (AI) and automation are not just emerging technologies; they are essential tools for improving operational efficiency and delivering superior service. Discover where they can help your business and how to get started in this whitepaper.
Dusk Mobile were approached to develop a solution to display critical electrical network information on the smartphones of their executive staff, with a key focus on the number of customers off supply.
The Dusk team using a best of breed global capability, delivered a strategic mobility initiative onsite including technical validation and handover