- See your resources, crews, assets, equipment, customers and more, easily.
- See the who, what, when, where, why and how your work is done, or “5W+H”.
- From rosters to bookings, jobs to invoicing, no more back and forth.
- Real time decisions using workflows between your customers and operations.
- Plan short cycle or long cycle work and then assign or reassign in a click.
- View available resources, teams or crews with various business rules
Project & Job Management
create and schedule your first job in under 5 minutes!- All you need on the device in the field or the web browser for your office teams.
- Connect to your core systems and maintain your source of truth.
- Easy to use powerful apps to mobile enable your field staff and support them.
- Real time dashboards for snapshot views and taking action.
- Toggle button filters to quickly see work statuses in lists or maps.
- Join our other customers and reduce your scheduling time by more than 55%!
Manage by exception
- Real time field service management visibility.
- Multiple views across gantt, calendar and map views with filters for any work type that you choose to setup.
- Planned works, unplanned works, short cycle, long cycle and more are all in your control.
- Introduce automation or semi automation to reduce truck rolls and downtime safely, adding to your bottom line.
Spend time on what matters
- All in one place in their own lists, so you can see the status of all.
- Prioritise, turn on and off, automated and semi automated for each requirement.
- Set your own constraints, turn them on and off at different times and for different work types.
- Optimise for your business and take time back in your day.
An app designed with users, that works offline
Easily plan and dispatch work
- Plan, Schedule and Dispatch work taking many factors into consideration.
- Work from shared rosters, so everyone is on the same page
- Bring together Job Readiness, Crews and Resource Management activities.
- A single configurable view of who is available, who is working, with whom and on which type of work.
- Schedule appointments and Re-schedule with at the click of a button.
View all work statuses
- Intuitive mobile apps show your field crews how to achieve the most safely. Read more on that here.
- Updates are passed back in real time as Tasks and Jobs are completed in the field, with timestamps against each item.
- Inform your customers automatically by connecting in our SMS tool for “Uberisation” or monitor your SLA’s and GSL’s accurately.
- Best in class service management software to close out works faster and shorten your invoicing cycles.
Or see a 3 minute overview
- Map and List based current and future work
- Users Status – Available, Onsite plus more
- Route optimisation
- Geo-fence alerting to customers
- Dynamic scheduling functionality and smart rostering
- Timeline view – time based snapshot of workers against work
- Dynamic HTML5 platform and native applications on iOS and Android
- Pre-built connectors for plug and play integration
- Automatic Reporting- Email, PDF & Digital Dashboard
- Start with just your existing spreadsheets and import them
- Configurable for your business and your business processes
- Designed with easy integration and visibility at the forefront
- Connect to your existing systems to retrieve data and avoid duplicate data entry
- Suite of automation tools, saving you many people days and increasing accuracy
- Do more with less using the Intelligent Operations Platform
- Customers typically see a minimum 25% improvement in resource allocation
- Suite of utilisation reports for smarter planning and analysis
- Jeopardy management tools and suggested actions out of the box
- Designed by the industry for the industry, a user-oriented tool
- Easy to learn with an inbuilt Wiki and Tier 1 training support
- Enhances communications for superior field service management
- Finding all the information you need is considerably easier
- Guaranteed Service Level Agreements and Support
- Enterprise grade security, quick deployment options and data recovery feature
- Rapid ROI and a positive business case every time
- Gain of visibility of planned and unplanned work
- Optimise your resource allocation across all work types
- Real time data resulting in informed decisions
Nerea O.
30/01/2024
Buena implementación
Overall: Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros: Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons: Me gustaría que siguieran actualizando el software.
Verified Reviewer
21/12/2023
The solution to our automation problem
Pros: It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons: Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.
Ari K.
16/07/2023
Customisable and flexible use case
Overall: Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros: Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons: Not having closely integration built in with ESRI GIS products for asset management integration.
Ethan M.
30/03/2023
A game-changer for centralized communications and company-wide visibility into operations
Overall: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Nick D.
07/03/2023
Data capture and workflow automation
Overall: In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros: I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons: The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.
Michelle W.
01/03/2023
Pilot Progam
Overall: Great experience would recommend to any company looking for new software and setup Pros: Easy to use, approachable company, knowledgeable staff Cons: I had a few questions but these were answered quickly so no down time
Alex G.
04/02/2022
From Dawn to Dusk
Overall: Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros: The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons: The software is perfect for our organisation.
Jon R.
27/01/2022
Allowing insights into our business and highly accommodating development team
Overall: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros: The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons: We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU
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