Whitepaper - How to Build a Scalable, Customer-Focused and Tech Savvy Field Service Strategy
Discover how AI, automation, and connected tools empower scalable, customer-focused field service operations built for 2026 and beyond.
Dusk FSM Streamlines Time & Attendance Across Your Entire Workforce
From accurate punch-ins to real-time updates, Dusk FSM captures every shift and syncs data across payroll, compliance, and resource planning. Staff can clock in from the field or office, even offline, while managers gain instant visibility into attendance patterns and labor costs.
Whether you’re managing full-time, part-time, or casual workers, Dusk FSM ensures that schedules match staffing needs. Under- and over-staffing are reduced, and timesheets are clean and audit-ready. Integrated reports support award interpretation, payroll processing, and cost control, no spreadsheets needed.
Cut Admin Time by Up to 15 Hours/Week
Automated timesheets, approvals, and payroll exports reduce manual work. Get accurate data without chasing forms, saving nearly 2 days of admin time every week.
Improve Compliance Accuracy by 40%
Capture time against shifts, locations, or job types to simplify audits and reduce payroll errors. Real-time validation ensures you meet regulatory and award obligations, no guesswork.
Optimize Labor Costs by Up to 20%
Better visibility into hours worked vs. planned means fewer surprises. Reduce overstaffing and underutilization with dynamic scheduling and attendance insights.
Workforce Insights & Reporting
📅
View Trends & Gaps
Monitor attendance patterns to optimize shifts and resourcing.
Monitor attendance patterns to optimize shifts and resourcing.
📋
Compliance & Risk Dashboards
Identify no-shows, missed breaks, and excessive overtime.
Identify no-shows, missed breaks, and excessive overtime.
📈
Productivity Insights
Analyze workforce output across customers to uncover efficiency improvements.
Analyze workforce output across customers to uncover efficiency improvements.
📥
Exportable Reports
Download summaries for compliance audits or internal review.
Download summaries for compliance audits or internal review.
Labour Cost Control
📉
Reduce Time Loss
Capture real hours worked to manage unnecessary wage spend.
Capture real hours worked to manage unnecessary wage spend.
📊
Live Cost Visibility
View cost-to-date across staff, projects, and teams in real time.
View cost-to-date across staff, projects, and teams in real time.
⚙️
Configurable Cost Allocation
Allocate time to jobs and cost centers with custom rules, then export from the Dusk FSM for payroll Projects and Field Service Management capability.
Allocate time to jobs and cost centers with custom rules, then export from the Dusk FSM for payroll Projects and Field Service Management capability.
💰
Budget vs Actual Tracking
Compare planned labour budgets against actual spend to improve forecasting and financial accuracy.
Compare planned labour budgets against actual spend to improve forecasting and financial accuracy.
Time & Attendance Tracking
🕒
Accurate Clock In & Out
Mobile punch card or web-based login for real-time attendance tracking.
Mobile punch card or web-based login for real-time attendance tracking.
📆
Smart Shift Insights
Identify attendance trends, late starts, and early finishes to improve scheduling accuracy.
Identify attendance trends, late starts, and early finishes to improve scheduling accuracy.
📲
All Staff Types Supported
Works for full-time, part-time, contractors, and casuals, on iOS and Android devices.
Works for full-time, part-time, contractors, and casuals, on iOS and Android devices.
📊
Centralized Attendance Overview
View attendance, shift compliance, and requests from one dashboard for total visibility.
View attendance, shift compliance, and requests from one dashboard for total visibility.
Payroll & Export Automation
⏳
Cut Admin by 15+ Hours/Week
Eliminate manual entry with smart automation and workflows.
Eliminate manual entry with smart automation and workflows.
🧾
Automated Payroll Summaries
Generate ready-to-process payroll exports with accurate totals for each pay cycle.
Generate ready-to-process payroll exports with accurate totals for each pay cycle.
🧾
Custom Pay Rules
Automatically apply allowances and overtime rules.
Automatically apply allowances and overtime rules.
🔄
Automated Data Sync
Timesheets update across mobile and desktop with zero double handling.
Timesheets update across mobile and desktop with zero double handling.
Explore Dusk FSM by Industry
See how our platform supports different industries and use cases ⚡
⚡
Utilities & Mining
Reliability and compliance in harsh or regulated environments.
🔧
Engineering
Project clarity and control across complex job sites and teams.
🧼
Facilities Services
Streamline recurring work, cleaning, maintenance, and audits.
🔆
Solar Install & Repair
Track installs, inspections, and solar maintenance jobs.
📡
Drone Services
Schedule jobs, capture data, and link insights to workflows.
🏢
Property & Construction
Manage builds, subcontractors, and timelines with visibility.
🚛
Transportation & Logistics
Plan, dispatch, and monitor deliveries across your fleet.
🏗️
Infrastructure Projects
Coordinate field teams and track complex assets with precision.
Customer Success & Expert Insights
Whitepaper - Future-Proof Field Service - How CRM-FSM Integration Enables Predictable and Scalable Growth
Discover how CRM-FSM integration with HubSpot and Dusk FSM helps field service businesses scale predictably by automating jobs, scheduling, and invoicing while improving customer experience.
Whitepaper - Beyond Data Sync - Turning CRM-FSM Integration into Measurable Business Growth
Your CRM is only half the story. Without FSM integration, service teams stay siloed and growth stalls. Discover how HubSpot + FSM unlocks true cross-functional alignment in our whitepaper.
Whitepaper - The Future of Automation in Field Services - Boosting Efficiency and Reducing Costs
This whitepaper explores how field service automation is redefining the way organizations operate, helping teams work smarter, reduce manual effort, and scale efficiently. We focus on three critical areas where automation delivers the most impact: scheduling, reporting, and real-time communication.
Frequently Asked Questions
How does time tracking work in Dusk FSM?
Staff can clock in and out via mobile or desktop. Time entries automatically sync to jobs, shifts, and projects, ready for review and approval.
Can I log shifts and breaks?
Yes. Staff can log shifts with custom start and end times, and optionally include breaks, ensuring accurate records for payroll.
Does the platform support timesheet approvals?
Absolutely. Submitted timesheets go through an approval process, allowing managers to review and edit entries before finalizing.
Can I export timesheets for payroll?
Yes. Approved timesheets can be exported in bulk to CSV, ready for processing in your payroll platform.