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Buying and Licencing

Frequently Asked Questions

How is your field service management software licensed?

Dusk FSM uses a platform-based licence model that includes access for a set number of users. Licences can be allocated to:

  • Staff
  • Contractors
  • Office staff
  • Field workers

You can:

  • Purchase extra user licences (monthly or annual)
  • Upgrade to a higher tier plan

Note: Logins are single-user only and cannot be shared.

What does an engagement look like?

Our onboarding process includes:

1. Discovery Call – Learn about your business goals
2. Demo Call – Show how we can support your success
3. Get Started – Launch plan or full-service implementation

Implementation Phases:

  • Stage 1: Bring your data to life
  • Stage 2: Show you how to use it
  • Stage 3: Support your growth

Fast delivery – in days and weeks, not months.
ROI is our priority.

What do I get in the free Launch Plan?

Yes, the Launch Plan is free for up to 10 users and includes:

  • Job scheduling
  • Form builder and submissions
  • Field app access
  • Customer communication tools

Sign Up for Free – no credit card required
Compare All Plans

Do you offer different licences for Education, Not-For-Profits, or Government?

Yes, we offer discounted pricing for:

  • Education
  • Government
  • Not-for-profits

Contact our Sales Team ➜

How do I cancel my contract?

You can cancel based on your billing cycle:

  • Annual contracts: Cancel up to 30 days before renewal
  • Monthly contracts: Cancel at least 7 days before month-end

Can I customise or enhance my Dusk FSM instance?

Absolutely. Our no-code platform is designed for flexibility.

Options include:

  • Co-funded enhancements (if requested by multiple customers)
  • Fully bespoke changes (more creative control for you)

What training is included?

Training is at the heart of our onboarding:

  • Admin Training: Setup, config, support process
  • User Training: Planning, scheduling, mobile app usage

Training Types:

  • Virtual (default and cost-effective)
  • In-person (available on request)
  • On-demand resources:
    • Video snippets
    • Glossary + Tips
    • Support Knowledge Base (regular updates)

Can I get a quote?

Yes. Please contact our Sales Team ➜ with your requirements and we’ll provide a tailored quote.

How do I get started with Dusk Mobile?

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