How to provide superior project support
Our customer was looking for a skilled partner to support their technology solutions across web and mobile with strict SLA's
At Dusk Mobile, Customer Success is more than just support, it’s a partnership to ensure your success in the dynamic field service industry. Our dedicated Customer Success team is here to help you maximize the value of Dusk FSM by providing tailored solutions and proactive support to meet the unique challenges of your operations.
1. Built Around Your Field Service Needs
We understand the critical role field service management plays in your business. Our Customer Success team is laser-focused on helping you leverage the full potential of Dusk FSM, ensuring seamless integration, smooth operations, and measurable results.
2. Proactive Support and Incident Resolution
From resolving issues swiftly to maintaining uptime, we ensure your operations run without disruptions. We monitor your FSM platform for potential vulnerabilities, address incidents promptly, and proactively update third-party libraries to keep your system secure and robust.
3. Tailored SLAs for Business Continuity
We offer custom Service Level Agreements (SLAs) aligned with your business priorities. With options like 24/7 support, rapid response times for critical issues, and tailored reporting, our support ensures your field teams stay operational no matter the circumstances.
4. Comprehensive Testing and Quality Assurance
For businesses integrating new tools or workflows into Dusk FSM, our Customer Success team provides rigorous testing and quality assurance services. From regression testing to compliance validation, we ensure smooth deployment and minimal downtime.
Our customer was looking for a skilled partner to support their technology solutions across web and mobile with strict SLA's
Effective communication is key to success. That’s why we offer multiple support channels to suit your team’s preferences, including:
Our team works collaboratively with you, using industry-leading tools to maintain transparency and keep you informed at every step.
Partner with the Dusk Mobile Customer Success team to enhance your field service management experience. Whether you’re scaling operations, integrating new solutions, or need reliable support, we’re here to help you achieve operational excellence.
Q: What Premium Support Packs are available for the Dusk FSM?
A: Our Premium Support Packs are available for all plan types, where the Dusk FSM Onboarding team have configured your Dusk FSM instance. If we’ve set it up, we can provide a support pack for your business.
Q: Why isn’t support included in my plan?
A: We keep our platform pricing competitive by offering self-service resources for all users. Instead of increasing prices for everyone, we provide support as an optional add-on, so you only pay for the help you need.
Q: Can I purchase extra support if I exceed my plan?
A: Yes! If you use all your included hours or tickets, you can buy additional support blocks at:
Q: Do you offer Premium Support for Enterprise Customers?
A: Yes, contact our team to discuss your specific requirements here.
Q: Does support cover custom development or training?
A: No. Support is for troubleshooting, configurations, and technical assistance. If you need custom development, training, or strategic consulting, we offer separate services for that.
Q: What happens if I don’t use all my support hours or tickets?
A: Unused support does not roll over to the next month, so we encourage you to use your included tickets or hours within your billing cycle.
Q: How do I add or change my support plan?
A: You can add or modify your support plan anytime in the Billing section of your account or by contacting our team.