Welcome to Dusk FSM. Our onboarding specialists work alongside your team to configure your platform, import your structure and data, and deliver training that drives real adoption. The outcome is a live, operational system built for your field workflows from day one.
Tailored sessions aligned to your job types, teams, and operational workflows.
Fast, structured configuration that removes complexity and accelerates go live.
Work directly with onboarding specialists who know field service and Dusk FSM.
Knowledge Base, AI Assistant, and video tutorials to support every role.
Onboarding follows a four step methodology designed for field service teams that need speed, accuracy, and strong adoption. Each step builds the foundation for the next, ensuring your platform reflects your real world operations.
We begin with discovery to understand your field service model, job types, scheduling rules, compliance needs, and reporting expectations. Together we define success measures, priority workflows, and a clear go live plan.
Our team configures Dusk FSM around your operational needs, not generic templates. We set up jobs, forms, scheduling logic, teams, regions, permissions, and integrations so your platform works the way your field teams work.
We deliver role based training for schedulers, administrators, field teams, and project leads. Sessions focus on your configured workflows so users gain confidence quickly and adoption stays high.
After go live, we stay engaged to ensure adoption continues and new workflows are optimised. We review usage, recommend improvements, and help you expand Dusk FSM into more teams, regions, or services.
Onboarding is the fastest path to a fully configured Dusk FSM environment that your field teams trust from day one. If you are ready to streamline scheduling, improve compliance, and drive adoption quickly, our specialists are here to help.
Most customers complete Dusk FSM onboarding in 2 to 4 weeks. Timing depends on how many workflows, job types, forms, integrations, and teams need configuration.
Onboarding is optional, but strongly recommended for organisations that want faster time to value, higher user adoption, and a platform configured accurately for real world field service operations.
Onboarding includes initial consultation, platform configuration, data and structure setup, workflow automation, role based training, and go live support. We tailor Dusk FSM to your scheduling, compliance, project delivery, and time tracking needs.
Yes. Onboarding is scalable for multi team and multi region operations, including mixed workforces of staff and contractors. We configure permissions, regions, scheduling rules, and training by role.
Onboarding packages start from $5,000 USD, with pricing based on complexity, number of workflows, integrations, and the level of training required. We scope onboarding to fit your operational goals.
Yes. Customers on the free Launch plan, up to 10 staff, can purchase an onboarding pack from $10,000 USD. Launch onboarding is typically more involved because the platform is configured from a clean baseline.
Yes. We set up and validate integrations during onboarding, including CRM, finance, payroll, and fleet or IoT systems. This ensures your data flows correctly between Dusk FSM and your existing tools.
After go live, we provide ongoing support and optimisation to improve adoption and refine workflows. Many customers then transition into a Customer Success program for continuous improvement.