Welcome to the Dusk FSM! Our team of experts work with your business to get you up and running quickly, ensuring your transition is smooth and efficient and your data is brought to life in the Dusk FSM in the most optimal way. What do the Dusk FSM onboarding services include?
Personalized Training
Tailored sessions to match your business workflows.
Rapid Setup
Quick and hassle-free implementation.
Expert Guidance
Access dedicated support from our onboarding specialists.
Comprehensive Resources
Benefit from detailed documentation and easy-to-follow tutorials.
Step 1: Initial Consultation
By this stage we’ve already had a Discovery call and we’re now at the stage where we take the time to understand your specific business needs, operational processes in detail and objectives. We work with you to agree on timelines for delivery and outcomes.
Step 2: Platform Configuration
Our specialists work closely with you to tailor Dusk FSM to your unique workflows, ensuring a seamless fit with your business operations. From setting up job types and automation rules to integrating with existing systems, we configure the platform to maximize efficiency and streamline your processes from day one.
Step 3: Personalized Training
Our experts deliver customized training sessions designed to equip your team with the knowledge and confidence to use Dusk FSM effectively. Whether through live online workshops, on-demand resources, or other digital content, we ensure your staff can navigate the platform effortlessly, optimizing productivity from day one.
Step 4: Ongoing Support
Our commitment doesn’t end at deployment. With dedicated support, regular check-ins, and access to expert guidance, we help you continuously optimize and expand your use of Dusk FSM. Whether it’s troubleshooting, new feature adoption, or workflow enhancements, we’re here to ensure you get the most out of your investment.
Q: How long does onboarding typically take?
A: Most customers complete onboarding within 2-4 weeks, depending on the complexity of workflows.
Q: Is onboarding required for all new customers?
A: While it’s optional, we highly recommend it to ensure optimal platform use and quicker ROI.
Q: Can onboarding sessions accommodate multiple teams or departments?
A: Absolutely! Our sessions are scalable and tailored to support cross-departmental coordination.
Q: What is the cost for onboarding services?
A: Our onboarding packages start from $5,000 USD, depending on your specific needs and requirements.
Q: Can I buy an additional connector for the Launch plan, beyond the 1 connector limit?
A: Yes, you can. Contact our team with the connector request and we can provide a quote.
Q: Do you offer onboarding services for the free Dusk FSM Launch plan?
A: Yes, even though the plan is free for up to 10 Staff, we have an onboarding pack available for purchase from $10,000. The Launch plan onboarding packages are a slightly higher investment than the onboarding packs for our Essentials, Growth and Enterprise Plans.
Q: Can I purchase additional Dusk FSM platform users for the Essentials and Growth plan, if I’m not ready to move between plans yet?
A: Yes, these can be purchased for $75 USD per user per month and can be administered by your team in the Billing section.
Q: What Premium Support Packs are available for the Dusk FSM?
A: Our Premium Support Packs are available for all plan types, where the Dusk FSM Onboarding team have configured your Dusk FSM instance. If we’ve set your Dusk FSM instance up or you’re planning to purchase and Onboarding Pack, we can provide a Premium Support Pack for your business. Read more here.
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