The IOP SMS Connect module has been developed for companies or businesses that either need to, or wish to manage communications to and from their customers via SMS, and do so via other non-digital means currently. Use cases include alerts, questionnaires, ‘pulse checks’ and surveys amongst others. Full reporting of engagements are available via email, pdf and our digital dashboard included – all included in the monthly SaaS package.
This product is currently assisting companies across the finance, retail and utilities industries in improving their customer’s experiences, saving costs in communications, and improving the business process by making customer engagement more efficient – as customer responses are displayed in real time, eliminating the need for duplicate, and manual legacy data entry process.
And – like all IOP data – the information is both secure and searchable, allowing you to see where your wins and pain-points are, and improve your support features to minimise future enquiries.