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Digital transformation by making businesses smarter with mobile. Digital, Mobile, Social




Frequently Asked Questions

What does Dusk Mobile do?

Field Service & Asset Management Solutions – We make businesses smarter with data

We enable organisations through digital transformation

What are the capabilities of Dusk Mobile?

  • Field Service Software
  • Asset Management & Optimisation Solutions
  • Automation
  • Data Science
  • Digital Strategy
  • Solution Architecture Design & Review
  • Bespoke Web Portal & App Development
  • App Support
  • EMM/MDM Deployment
  • Managed Mobility
  • Mobile Device Sales
  • Delivery at the intersection of operational and digital

What industries does Dusk Mobile work in?

  • Utilities
  • Mining
  • Property
  • Telecommunications
  • Retail
  • FMCG
  • Mining
  • Transportation & Logistics
  • Finance & Insurance

Who are Dusk Mobile?

A Melbourne based company comprising BA’s & PM’s, Design Thinkers, Data Scientists, Software Developers (onshore and offshore), Testing, Support and Management staff. We also have an office in London and a Development & Support competency center in Vietnam. Dusk was born out of more than a decade in digital transformation for some of Australia’s largest companies.

What business processes have been transformed through digital by Dusk Mobile?

  • Back office functions – Real time operational data on dashboards and full mobile experience including push notifications, workflows including PO’s, PO Reqs/Approvals, Expenses, Leave and many other approval/reject workflows, quoting, inventory management, optical character recognition, image matching and more
  • Field functions – Scheduling/Dispatch, dynamic route optimisation, inspection, Audit, Sales, Questionnaires, IoT, Real time data updates and alerts
  • Customer functions inc. Instore/Omni Channel – Beacons, proximity based alerting, loyalty apps, social sharing

What are the benefits of using our solutions and services for digital transformation?

There are many benefits of digitising business processes, including:

  • Safety
  • Operational efficiency
  • Shorter invoicing cycles
  • Cost savings
  • Eliminate duplicate processes
  • Increasing staff and customer satisfaction
  • Customer retention
  • Overall improved understanding through deeper data analysis

What are the risks or challenges in undertaking digital transformation?

  • Not starting the digital transformation journey
  • Change Management and supporting your users or customers
  • Not listening to feedback
  • Not delivering quickly or adapting
  • Scope creep

Why Dusk Mobile?

We are field service and asset management solutions company with experience working with many industries. Our software solutions and relationship management ensure we receive most of our work through referrals. Our extensive hardware and software networks ensure competitive, cutting edge solutions can be proposed, from an “off the shelf” product, to a bespoke design, tailored for your organisation.

How complex is the digital transformation journey?

Digital transformation can be a complex ride, however we help companies on their journey with any or all of the following steps:

  • Gathering business requirements
  • Creating the possible business model
  • Gap analysis and strength assessment
  • The legacy technology audit
  • Defining the optimal digital architecture
  • Designing the digital solution
  • Building out the digital architecture
  • Setting the data security strategy and privacy by design
  • Maintaining security during transformation
  • Execution
  • Support & maintenance

How do I get started with Dusk Mobile?

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