Solutions
Lead with Operational ExcellenceWho?
Dusk Mobile specialises in delivering industry leading, business user driven, API first software solutions. We take your operational activities to the next level with simplicity and automation. Our Dusk Field Service Management Platform provides a single view, live representation of your business, which provides teams with access to information and communications at their finger tips to make instant, fact based decisions. We are an industry leading, award winning SaaS company. Using our software platform to analyse, automate and optimise back office and field based processes, our customers are translating their data into business value, typically adding at least 20% to their bottom line and reducing time to complete field tasks by 35%.
How?
We’ve created a platform that has self guided walkthroughs to show you value quickly. However, our professional services team are available for project delivery engagements. Through the Discovery phase, our in-house experts take time to understand each and every aspect of your business process, and visualise the impact of what “great” can look like in hours and days, not weeks, using your data. Then we help you showcase the solution for up to 14 days to your stakeholders via a series of workshops based on your schedule.
We then move with you into a standalone Proof Of Concept or POC to run in parallel to your existing processes and systems. We’re here with you and like nothing more than working with our customers and seeing the results of change. No delays…no fuss…no undue expenses…just the support you need.
Over the years, we’ve invested heavily in the Dusk FSM platform, building an industry leading, highly responsive, robust capability. To stay ahead in your industry, you need the best software and support behind you. Dusk Mobile offers you just that.
We’ve given the power back to you, the customer, to have the flexibility to create your inhouse solutions that work with your business processes. We’ll help you get setup and provide you access to the Dusk FSM Knowledge Base for support plus on demand training videos. Your success is our success so we take the time to understand how you want to use the Dusk IOP and focus on solving your problems at your pace. Using our industry knowledge, creativity and design experience enables us to best support you.
We give consideration to your inhouse technical capabilities, business processes, hardware requirements and data (both in the field and back in the office), plus many more. Engagement of your teams is typically via Subject Matter Experts or nominated champions, which we’ve found is vital for success, with strong change management being a not so secret ingredient!
Our Business Analysts will spend time capturing your requirements. From here we’ll show you how to translate those requirements into your own solution. Once you and your stakeholders are happy, we’ll load your data in and build you a Proof Of Concept (POC) to “touch and feel” how a solution could look. From here, anything is possible! Our full production launch is the final phase. By following an Agile methodology, we pride ourselves on delivering to you a functional solution in sprints that keeps you and your teams excited and engaged.
We follow an iterative process to our app development and encourage the engagement to evolve through open communication. A strong group of end users ensures this captures the role of their peers, whilst moving through the sprints. The Dusk FSM is dynamically designed for web browser access plus we have apps in the Apple App Store and the Google Play Store . Our apps take the consumer expectation of usability to the business requirement of function.
LEARN. DEVELOP. DELIVER. REPEAT.
Our experiences and capabilities, and consequently, our Dusk FSM platform are constantly being enhanced to stay ahead in the industry. Get in touch with us…and allow us to transform your business and be another one of our customers that does the talking for all the right reasons!