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Buying and Licensing

Frequently Asked Questions

How is your field service management software licensed?

Dusk FSM uses a job-volume pricing model rather than per-user licensing.

All plans include access for:

  • Staff
  • Contractors
  • Office staff
  • Field workers

Plans are based on the number of completed jobs per month:

  • Launch: up to 25 completed jobs per month
  • Essentials: up to 150 completed jobs per month
  • Growth: up to 500 completed jobs per month
  • Enterprise: custom volume

Additional completed jobs on paid plans are billed at $2 per job. Launch does not include overage billing.

Note: Logins are single-user only and cannot be shared.

What does an engagement look like?

You can get started with Dusk FSM in the way that best suits your team.

1. Start Free – Launch includes up to 25 completed jobs per month
2. Guided Setup – One-time paid help to get your first workflow live correctly
3. Scale Up – Upgrade as your completed job volume grows

Optional support services include:

  • Guided Setup
  • Data migration
  • Workflow design support
  • Ongoing onboarding and training

Fast delivery – in days and weeks, not months.
Operational value is our priority.

What do I get in the free Launch Plan?

Yes, the Launch Plan is free and includes up to 25 completed jobs per month, plus:

  • Unlimited staff and contractors
  • Unlimited integration connectors
  • Schedule and dispatch jobs
  • Field mobile app access
  • Form builder and submissions
  • Basic reporting and AI-powered support resources

Sign Up for Free – no credit card required
Compare All Plans

Do you offer different pricing for Education, Not-For-Profits, or Government?

Yes, we offer discounted pricing for:

  • Education
  • Government
  • Not-for-profits

Contact our Sales Team ➜

How do I cancel my plan?

You can cancel based on your billing cycle:

  • Monthly plans: cancel before your next billing date
  • Downgrades are applied at the end of the current billing cycle

Launch remains free, while paid plans continue until the end of the active billing period.

Can I customise or enhance my Dusk FSM instance?

Absolutely. Our configurable platform is designed for flexibility.

Options include:

  • Co-funded enhancements, where multiple customers need the same capability
  • Fully bespoke changes, where your team requires a dedicated solution
  • Custom workflows, forms, and integrations

What training is included?

Every Dusk FSM plan includes access to self-serve resources to help your team get started quickly.

  • AI-driven onboarding
  • Integrated knowledge base
  • On-demand training content
  • Ready-to-use templates

Additional training options are also available:

  • Guided Setup
  • Admin training
  • User training
  • Virtual sessions
  • In-person training on request

Can I get a quote?

Yes. Please contact our Sales Team ➜ with your requirements and we’ll provide a tailored quote.

How do I get started with Dusk Mobile?

Social Media: Twitter, Facebook, Instagram, YouTube, LinkedIn.