fbpx

Dusk Mobile Tweets

 

Buying and Licencing

Frequently Asked Questions

How is your workforce management software licenced?

Licences are concurrent users in our platform. We understand that many businesses have variable workforces in a given month, so we work with that. Any number of named users can exist and for those on a month to month plan, we’ll invoice you the maximum number of users that logged in on a day in the previous month. Annual contracts are based on a specified maximum number of users, with additional users being co-termed to the renewal date. Multiple people cannot share a login.

Our workforce management software is licenced by features and can be found on our plans page here.

What do I get access to in the 30 day trial?

The trial contains access to most features in our platform. It doesn’t contain access to connect up API’s or Publish our API. The 30 day trial comes with a 1 hour training session and no credit card is required. Technical support is not offered to trial customers. Your trial instance can be retained for your production setup or it the data can be cleared by request.

Do you offer different licences for Education, Not For Profits and Government organisations?

Yes we do. Please contact our Sales team here with your institution details and requirements or contact them on 1800 940 691.

How do I cancel my contract?

Of course we don’t want to lose any customers but some circumstances mean it is unavoidable. Annual contracts can be cancelled up to 30 days before your renewal date. Monthly contracts can be cancelled 7 days before end of month, with your final invoice processed at the end of that month.

Can I customise or add enhancements to my Dusk IOP instance?

Yes you can. Our workforce management platform is a “no code” platform, meaning we have put the hard work in so our customers benefit from it. We understand customers do want specific changes and cater for that:

  • If one or more other customers want the same functionality, we’ll co-fund it with you as it saves customers money and our software engineering team development effort
  • If no one else wants it, that’s ok! It just means you can have more creative input

What training is offered on your platform?

This is our core focus. Without this, product adoption often fails so we include a training component in our setup services:

  • Administrator Training – how to setup IOP, day to day management of the platform, working with the Dusk Mobile Customer Success Team (CST)
  • End User Training (Role based) – how to perform the task at hand from planning and scheduling, field completion of forms, app navigation and more
  • Training Types – Most of our training is virtual, which means we keep costs down and offer more flexibility. By request we can offer in person training. We also offer explainer video snippets for users to reference along with a Glossary and Tips ‘n’ Tricks through the platform and app plus a full Support Wiki that is regularly updated.

Can you provide me a quote?

Yes, please contact our Sales team here with your requirements or contact them on 1800 940 691 and one can be prepared accordingly.

How do I get started with Dusk Mobile?

 Call, Email or Social: