The configurable Dusk IOP client portal ensures regular, seamless client interactions – and to help you deliver just what your clients need. Add value to your contracts by capturing additional information for your clients and provide it through their portal view. Reduce call traffic and have your clients request jobs and tasks themselves. Move to a service orientated model that works for both parties.
Providing your clients self serve online, reduces calls, improves service and saves significant costs. Dusk IOP clients who have enabled their customers clients to self serve, moving them away from inbound calls, results in the permanent elimination of on average 10% of inbound calls.
The Dusk IOP Client Portals can be configured to serve the exact customer-handling requirements of your company. Our solutions help in generating a user-friendly, collaborative environment.
Broadly speaking, a full-featured client portal has three most important perspectives – Form, Access and Content. Our product offers a unified experience by optimally handling these areas.
The Dusk IOP client portal serves as a holistic communications system for your business. The overall layout is easy to understand and operate, with SMS, email and push notification technologies available to compliment it.
With a client portal being 24×7, interactions and requests for work can occur anytime night or day. Access permissions are granted on the basis of user roles.
For uniformly high buyer-satisfaction and retention, you need to deliver top-notch services…that ‘wow’ factor…every single time. With your Client Portal in place, you can address all types of demands and queries – quickly and accurately.
Simple, fast and effective – these are the three terms that describe the Dusk IOP Client Portal. Simple – your customer has to be able to find the information they need, Fast – time is money for you and your customers, Effective – your customers need to see value, find the information they’re looking for be able to request jobs easily.
With regular, insightful customer interactions through the portal, you can accelerate the overall pace of your business. Our solution is feature-rich, easy to deploy – and all post-deployment needs are covered by us. If you wish to give your brand recognition and loyalty levels a boost, you simply cannot miss out on the customer portal tool(s) designed by Team Dusk.
The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
The Dusk team delivered a Salesforce integrated agent portal across web and mobile, delivering a superior customer experience and automating high administrative costs.
