The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.
The configurable Dusk IOP client portal ensures regular, seamless client interactions – and to help you deliver just what your clients need. Add value to your contracts by capturing additional information for your clients and provide it through their portal view. Reduce call traffic and have your clients request jobs and tasks themselves. Move to a service orientated model that works for both parties.
Providing your clients self serve online, reduces calls, improves service and saves significant costs. Dusk IOP clients who have enabled their customers clients to self serve, moving them away from inbound calls, results in the permanent elimination of on average 10% of inbound calls.