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Client Portals

Helping you deliver more value to your clients

The configurable Dusk IOP client portal ensures regular, seamless client interactions – and to help you deliver just what your clients need. Add value to your contracts by capturing additional information for your clients and provide it through their portal view. Reduce call traffic and have your clients request jobs and tasks themselves. Move to a service orientated model that works for both parties.

 

Providing your clients self serve online, reduces calls, improves service and saves significant costs. Dusk IOP clients who have enabled their customers clients to self serve, moving them away from inbound calls, results in the permanent elimination of on average 10% of inbound calls.

Features

  • Push notifications
  • SMS integration for alert notifications.
  • Email contacts.
  • Real-time updates through web or app.
  • Smooth connectivity to existing IT infrastructure.
  • Robust security & data protection.

Benefits

  • Introduce self services and eliminate 10% of inbound calls
  • Capture customer insights for analysis and improvements
  • Create customer stickiness
  • Automate reports saving hours of manual preparation
  • Provide data in the format your customer needs
  • Faster job closeout and shorter invoice cycles

Functionality

Configured for you

The Dusk IOP Client Portals can be configured to serve the exact customer-handling requirements of your company. Our solutions help in generating a user-friendly, collaborative environment.

Efficient Management

Broadly speaking, a full-featured client portal has three most important perspectives – Form, Access and Content. Our product offers a unified experience by optimally handling these areas.

Intuitive, Integrated Designs

The Dusk IOP client portal serves as a holistic communications system for your business. The overall layout is easy to understand and operate, with SMS, email and push notification technologies available to compliment it.

Permission-Based Controls

With a client portal being 24×7, interactions and requests for work can occur anytime night or day. Access permissions are granted on the basis of user roles.

Growth

Exceptional Customer Service

For uniformly high buyer-satisfaction and retention, you need to deliver top-notch services…that ‘wow’ factor…every single time. With your Client Portal in place, you can address all types of demands and queries – quickly and accurately.

 

Enhanced Usability Functionality

Simple, fast and effective – these are the three terms that describe the Dusk IOP Client Portal. Simple – your customer has to be able to find the information they need, Fast – time is money for you and your customers, Effective – your customers need to see value, find the information they’re looking for be able to request jobs easily.

 

The next level for your Customers

With regular, insightful customer interactions through the portal, you can accelerate the overall pace of your business. Our solution is feature-rich, easy to deploy – and all post-deployment needs are covered by us. If you wish to give your brand recognition and loyalty levels a boost, you simply cannot miss out on the customer portal tool(s) designed by Team Dusk.

Success Stories

How to reward customers for behavioural change

The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.

Alex G.
Alex G.
2022-02-03
Verified
From Dawn to Dusk Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. ☺ The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. ☹The software is perfect for our organisation.
Jon R.
Jon R.
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. ☺The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. ☹We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU
Francisco G.
Francisco G.
2021-11-19
Verified
Dusk and Drones ☺I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete. ☹We worked with the dusk team to better incorporate the routing features for our use.
Keith G.
Keith G.
2021-11-19
Verified
Great Tool Alan was great and negotiable. Met our needs and worked with us on pricing. ☺The ease of use, compatibility to other software, and applicability to our needs. ☹More USA compatible. Needs updated maps of US and metric conversions.
Ray P.
Ray P.
2021-11-18
Verified
The Best of Both Worlds With Room To Scale Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone. ☺I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all. ☹The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.
Mark S.
Mark S.
2021-07-20
Verified
Dusk IOP Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily. I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need. ☺The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries. ☹I did not see any cons with this product. My needs were met.
Dane S.
Dane S.
2021-03-30
Verified
Fantstic product, wonderful team Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. ☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. ☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
Lara B.
2021-03-23
Verified
Highly Accommodating and Easy to Work With IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. ☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. ☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
Dominic B.
2020-08-16
Verified
Increased output ☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. ☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
Stephen P.
2020-08-14
Verified
Web Site Setup and maintenance Great, works well once established. ☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. ☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

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