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Client Portals

Helping you deliver more value to your clients

The configurable Dusk IOP client portal ensures regular, seamless client interactions – and to help you deliver just what your clients need. Add value to your contracts by capturing additional information for your clients and provide it through their portal view. Reduce call traffic and have your clients request jobs and tasks themselves. Move to a service orientated model that works for both parties.

 

Providing your clients self serve online, reduces calls, improves service and saves significant costs. Dusk IOP clients who have enabled their customers clients to self serve, moving them away from inbound calls, results in the permanent elimination of on average 10% of inbound calls.

Features

  • Push notifications
  • SMS integration for alert notifications.
  • Email contacts.
  • Real-time updates through web or app.
  • Smooth connectivity to existing IT infrastructure.
  • Robust security & data protection.

Benefits

  • Introduce self services and eliminate 10% of inbound calls
  • Capture customer insights for analysis and improvements
  • Create customer stickiness
  • Automate reports saving hours of manual preparation
  • Provide data in the format your customer needs
  • Faster job closeout and shorter invoice cycles

Functionality

Configured for you

The Dusk IOP Client Portals can be configured to serve the exact customer-handling requirements of your company. Our solutions help in generating a user-friendly, collaborative environment.

Efficient Management

Broadly speaking, a full-featured client portal has three most important perspectives – Form, Access and Content. Our product offers a unified experience by optimally handling these areas.

Intuitive, Integrated Designs

The Dusk IOP client portal serves as a holistic communications system for your business. The overall layout is easy to understand and operate, with SMS, email and push notification technologies available to compliment it.

Permission-Based Controls

With a client portal being 24×7, interactions and requests for work can occur anytime night or day. Access permissions are granted on the basis of user roles.

Growth

Exceptional Customer Service

For uniformly high buyer-satisfaction and retention, you need to deliver top-notch services…that ‘wow’ factor…every single time. With your Client Portal in place, you can address all types of demands and queries – quickly and accurately.

 

Enhanced Usability Functionality

Simple, fast and effective – these are the three terms that describe the Dusk IOP Client Portal. Simple – your customer has to be able to find the information they need, Fast – time is money for you and your customers, Effective – your customers need to see value, find the information they’re looking for be able to request jobs easily.

 

The next level for your Customers

With regular, insightful customer interactions through the portal, you can accelerate the overall pace of your business. Our solution is feature-rich, easy to deploy – and all post-deployment needs are covered by us. If you wish to give your brand recognition and loyalty levels a boost, you simply cannot miss out on the customer portal tool(s) designed by Team Dusk.

Success Stories

How to reward customers for behavioural change

The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.

Nerea O.
Nerea O.
2024-01-30
Verified
Buena implementación Overall: Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros: Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons: Me gustaría que siguieran actualizando el software.
Verified Reviewer
Verified Reviewer
2023-12-21
Verified
The solution to our automation problem Pros: It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons: Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.
Audrey C.
Audrey C.
2023-07-20
Verified
Review of dusk Overall: Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. Pros: The highly customisable form and report builder Cons: Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.
Ari K.
Ari K.
2023-07-16
Verified
Customisable and flexible use case Overall: Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros: Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons: Not having closely integration built in with ESRI GIS products for asset management integration.
Ethan M.
Ethan M.
2023-03-30
Verified
A game-changer for centralized communications and company-wide visibility into operations Overall: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Mia P.
Mia P.
2023-03-20
Verified
Dusk IOP Review - AP Pros: Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with Cons: The forms are really hard to understand and navigate
Nick D.
Nick D.
2023-03-07
Verified
Data capture and workflow automation Overall: In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros: I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons: The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.
Michelle W.
Michelle W.
2023-03-01
Verified
Pilot Progam Overall: Great experience would recommend to any company looking for new software and setup Pros: Easy to use, approachable company, knowledgeable staff Cons: I had a few questions but these were answered quickly so no down time
Alex G.
Alex G.
2022-02-04
Verified
From Dawn to Dusk Overall: Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros: The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons: The software is perfect for our organisation.
Jon R.
Jon R.
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Overall: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros: The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons: We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

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