Whitepaper - How to Build a Scalable, Customer-Focused and Tech Savvy Field Service Strategy
Discover how AI, automation, and connected tools empower scalable, customer-focused field service operations built for 2026 and beyond.
Smarter Project Delivery, From Planning to Payment
Dusk FSM simplifies your project delivery, whether you’re managing internal teams or subcontractors across multiple locations. Centralized scheduling, smart task assignment, and live progress tracking help you deliver more projects on time, without the overhead.
Teams can update status from anywhere, even offline, while managers get full visibility across timelines, resources, and budgets. Built-in reports and integrated finance tools reduce delays, eliminate miscommunication, and support on-budget outcomes.
Drive Project Completion Rates by Up to 40%
Structured task breakdowns and milestone tracking increase visibility and accountability. Teams complete more projects on time, with fewer blockers, helping you boost delivery rates by as much as 40%.
Reduce Project Overruns by Up to 35%
Control scope, budgets, and timelines with centralized planning and real-time progress updates. Dusk FSM helps you catch delays early and avoid cost blowouts by aligning effort, expectations, and execution.
Save Up to 20 Hours per Week on Admin
Automated task updates, time sheets, and form submissions reduce manual work and improve team focus, freeing up the equivalent of 2 full workweeks every month.
🛠️ Resource Planning & Coordination
🎯
Resolve Conflicts Fast
Colour-coded alerts highlight overbookings and schedule clashes.
Colour-coded alerts highlight overbookings and schedule clashes.
🔄
Multiple Planning Views
Switch between list, Gantt, calendar, or map to match your planning style.
Switch between list, Gantt, calendar, or map to match your planning style.
📥
Excel & MS Project Sync
Import and export full schedules without losing formatting or dependencies.
Import and export full schedules without losing formatting or dependencies.
📅
Timeline Forecasting
Predict resource demand and project overlap in advance to maintain balanced workloads.
Predict resource demand and project overlap in advance to maintain balanced workloads.
Smarter Multi-Year Job Forecasting 📊
Plan work up to 5 years ahead, aligning budgets, crews, and materials with ease — all in one place.
Explore Forecasting
📋 Multi-Dimensional Tasks
🧱
Single Source of Truth
Centralize task details, updates, history, and attachments on one screen.
Centralize task details, updates, history, and attachments on one screen.
👥
Assign Staff, Contractors & Groups
Easily assign responsibility using colored tags, icons, and permission rules.
Easily assign responsibility using colored tags, icons, and permission rules.
🔔
Reminders & Workflows
Set triggers for notifications and status changes to automate processes.
Set triggers for notifications and status changes to automate processes.
📎
Linked Dependencies
Connect tasks, milestones, and deliverables to visualize relationships and prevent scheduling conflicts.
Connect tasks, milestones, and deliverables to visualize relationships and prevent scheduling conflicts.
💰 Control Budgets & Resources
📊
Track Costs Live
Monitor labour, WIP, and materials with budget vs actual dashboards.
Monitor labour, WIP, and materials with budget vs actual dashboards.
🧊
Visual Resource Scheduler
Drag-and-drop teams, alerts for overbooking, and Excel import/export.
Drag-and-drop teams, alerts for overbooking, and Excel import/export.
📈
Automated Reports & Forecasts
Branded templates for financials, milestones, and resource load.
Branded templates for financials, milestones, and resource load.
🧮
Budget Rollups
Aggregate costs across projects and phases to maintain real-time financial visibility.
Aggregate costs across projects and phases to maintain real-time financial visibility.
📌 Track Everything in One Place
🗂️
Unified Project Dashboard
See task ownership, progress, and materials across all jobs in one view.
See task ownership, progress, and materials across all jobs in one view.
⏰
Clear Accountability
Assign owners, set due dates, and activate alerts for overdue tasks.
Assign owners, set due dates, and activate alerts for overdue tasks.
🟥
Prioritization Tags
Use colour-coded labels to flag high-priority or high-risk work.
Use colour-coded labels to flag high-priority or high-risk work.
📊
Progress Analytics
Monitor completion rates, overdue items, and performance metrics in real time.
Monitor completion rates, overdue items, and performance metrics in real time.
⚠️ Custom Risk Profiles
📊
Define Risk Matrices
Build custom dropdowns to classify and score risks by impact and likelihood.
Build custom dropdowns to classify and score risks by impact and likelihood.
🛡️
Manage RAIC Items
Track Risks, Actions, Issues, and Change Requests with tailored workflows.
Track Risks, Actions, Issues, and Change Requests with tailored workflows.
🚨
Visual Escalation Alerts
Color-coded risk levels help your team act before problems escalate.
Color-coded risk levels help your team act before problems escalate.
🧭
Custom Risk Scoring
Classify risks, issues, actions and change requests on your WIP reports
Classify risks, issues, actions and change requests on your WIP reports
🗂️ Reporting & Lessons Learned
📄
One-Click Reports
Generate WIP, cost, and inventory reports with branded, exportable templates.
Generate WIP, cost, and inventory reports with branded, exportable templates.
🔁
Reusable Project Templates
Save your best projects as templates to speed up future delivery.
Save your best projects as templates to speed up future delivery.
💡
Capture Lessons Learned
Document wins and improvements to optimize future project outcomes.
Document wins and improvements to optimize future project outcomes.
📢
Shareable Dashboards
Present key project outcomes with exportable, stakeholder-ready visuals and summaries.
Present key project outcomes with exportable, stakeholder-ready visuals and summaries.
Explore Dusk FSM by Industry
See how our platform supports different industries and use cases ⚡
⚡
Utilities & Mining
Reliability and compliance in harsh or regulated environments.
🔧
Engineering
Project clarity and control across complex job sites and teams.
🧼
Facilities Services
Streamline recurring work, cleaning, maintenance, and audits.
🔆
Solar Install & Repair
Track installs, inspections, and solar maintenance jobs.
📡
Drone Services
Schedule jobs, capture data, and link insights to workflows.
🏢
Property & Construction
Manage builds, subcontractors, and timelines with visibility.
🚛
Transportation & Logistics
Plan, dispatch, and monitor deliveries across your fleet.
🏗️
Infrastructure Projects
Coordinate field teams and track complex assets with precision.
Customer Success & Expert Insights
Whitepaper - Future-Proof Field Service - How CRM-FSM Integration Enables Predictable and Scalable Growth
Discover how CRM-FSM integration with HubSpot and Dusk FSM helps field service businesses scale predictably by automating jobs, scheduling, and invoicing while improving customer experience.
Whitepaper - Beyond Data Sync - Turning CRM-FSM Integration into Measurable Business Growth
Your CRM is only half the story. Without FSM integration, service teams stay siloed and growth stalls. Discover how HubSpot + FSM unlocks true cross-functional alignment in our whitepaper.
Whitepaper - The Future of Automation in Field Services - Boosting Efficiency and Reducing Costs
This whitepaper explores how field service automation is redefining the way organizations operate, helping teams work smarter, reduce manual effort, and scale efficiently. We focus on three critical areas where automation delivers the most impact: scheduling, reporting, and real-time communication.
Frequently Asked Questions
How do I create a project in Dusk FSM?
Go to the Projects section in the sidebar and select + New Project. Enter the name, due dates, budget, and assign roles or staff.
Can I use Gantt and Kanban views?
Yes. Dusk FSM lets you switch between Gantt, Kanban and List views to manage tasks, dependencies and milestones.
Does project management integrate with field service workflows?
Yes. Tasks from a project can be linked directly to jobs, staff or contractors, helping you track delivery from office to field in real time.