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Dusk Mobile is the company that sits behind solutions like the industry leading IOP. The team provide strategic and tactical consulting along with support for organisations looking to deliver mobility and digital transformation and optimisation.

MOBILE@DUSKMOBILE.COM

 

Contract Management

powerful customer engagement with real time delivery and responses

OVERVIEW

  • Digital Recontracting has been developed by Dusk Mobile for organisations that either need to, or wish to contact their customers by SMS and receive information back, via digital means.
  • With postage costs rising and inboxes rapidly filling, digital recontracting is becoming a choice of businesses across Australia.
  • Pre-configured templates to send out a personalised SMS including a short web link, with a full mobile first experience.
  • Personalised SMS to request customer feedback following an incident or interaction, recontracting, renewals, payments, claim reporting, instructions or other response required initiatives.

PROBLEM

  • Delays in receiving responses
  • Missed opportunities
  • Finding the FAQ and support center information unhelpful, incomplete, or outdated
  • Poor customer engagement
  • High cost for low financial return transactions
  • Human error
  • Duplicate data entry
  • Phone tag
  • High volume voice transactions

FEATURES

  • Automated Communication
  • Secured User Access
  • Notification emails containing the consolidated customer responses
  • Personalised SMS templates
  • Real time summary of customer responses using series of graphs
  • Full reporting via email, pdf and digital dashboard
  • CRM Integration
  • Integrated credit card payment facility
  • E-signatures

SOLUTION

  • Evaluation of customer attributes to decide which customers to contact with the offer and which offers to put forward
  • Proactive and tailored offers to customers nearing contract expiry
  • Upsell tools using algorithms to derive additional value from customers
  • Displaying customer responses in real time
  • Eliminating the duplicate and manual legacy data entry process
  • The end customer is able to complete their personalised questionnaire at their leisure, quicker than on paper and return to it at any stage before the due date
  • A link to renew and a link to pay, all on mobile

BENEFITS

  • Cost Effective
  • Remove barriers between your customer and the information they need thereby increasing customer engagement
  • Instantly send the information that customers need – contracts, invoices, documents plus more
  • Address liquidity issues and minimise delays
  • Preserve online transaction integrity
  • Upsell products, services and contracts
  • Improve understanding of the customer’s responses
  • Efficiencies, savings and growth realised quickly

For more information, please visit digitalrecontracting.com  or give us a Call : + 61 (0) 3 9071 0333