powerful customer engagement with real time delivery and responses
Digital Recontracting has been developed by Dusk Mobile for organisations that either need to, or wish to contact their customers by SMS and receive information back, via digital means.
With postage costs rising and inboxes rapidly filling, digital recontracting is becoming a choice of businesses across Australia.
Pre-configured templates to send out a personalised SMS including a short web link, with a full mobile first experience.
Personalised SMS to request customer feedback following an incident or interaction, recontracting, renewals, payments, claim reporting, instructions or other response required initiatives.
Delays in receiving responses
Finding the FAQ and support center information unhelpful, incomplete, or outdated
Poor customer engagement
High cost for low financial return transactions
Duplicate data entry
High volume voice transactions
Secured User Access
Notification emails containing the consolidated customer responses
Personalised SMS templates
Real time summary of customer responses using series of graphs
Full reporting via email, pdf and digital dashboard
Integrated credit card payment facility
Evaluation of customer attributes to decide which customers to contact with the offer and which offers to put forward
Proactive and tailored offers to customers nearing contract expiry
Upsell tools using algorithms to derive additional value from customers
Displaying customer responses in real time
Eliminating the duplicate and manual legacy data entry process
The end customer is able to complete their personalised questionnaire at their leisure, quicker than on paper and return to it at any stage before the due date
A link to renew and a link to pay, all on mobile
Remove barriers between your customer and the information they need thereby increasing customer engagement
Instantly send the information that customers need – contracts, invoices, documents plus more
Address liquidity issues and minimise delays
Preserve online transaction integrity
Upsell products, services and contracts
Improve understanding of the customer’s responses
Efficiencies, savings and growth realised quickly