How to improve customer service in 1 step
Dusk were given the challenge to provide a simple, professional digital solution for our client to contact their customers to receive feedback on the services of their account managers.
The Dusk IOP SMS feedback functionality provides communication from the Dusk IOP web platform to staff or customers. Staff can be notified of updates and changes including safety notices or shift availability for casuals. Customers can receive feedback requests to support Net Promoter Score (NPS) figures. Links can be included and templates created to create consistent, quick communication to individuals or groups.
The real-time nature of the Dusk IOP SMS feedback functionality allows your teams to receive volumes of customer feedback much quicker than any other method, such as email. Customer concerns can be directly and quickly addressed, thereby increasing customer engagement, which leads to deeper relationships with your customers through automated communication. ROI realised very quickly with SMS bundles. If you need to alert your casual labour workforce of available shifts, a simple template and group of recipients ensures they receive it and can respond. Current customers are in many sectors including financial services, automotive, utilities, real estate and field services.