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End User Support

support plans to grow with your teams and functions

Looking for premium technical support? Our friendly, knowledgeable team are here to help!

The relationships we have with our customers span years and we value that. Our core focus is exceeding expectations with both our IOP product and also our Customer Success. The Dusk Mobile values emphasise working with our clients to cater for their support needs, which we know is a crucial ingredient in building and maintaining a strong relationship.

We use a variety of communication and collaboration tools to provide industry leading Customer Support to small, medium and large organisations. Tickets, Emails, Phone and Chat support are all available to suit the needs of your teams.


The Dusk Customer Success team takes care of investigating and addressing any incidents and issues with production apps, ensuring uptime and adhering to SLA’s. In addition to this, our team assess and respond to security vulnerabilities as well as ensure any third party libraries are updated proactively.


Our team can also provide testing, quality assurance and regression testing services for solutions that are being integrated to the Dusk IOP, to ensure compliance using our suite of tools. Avoid downtime and work with a best in class Customer Success team and the industry leading Dusk IOP.


Our Premium Support has Custom SLA’s, including for specific response windows for critical issues that align with your business. 24×7 along with tailored storage and multiple audit and report options plus more.

Why choose us?

  1. Our Net Promoter Score speaks for itself
  2. Standard or Custom Plans to suit your business model
  3. Preventative maintenance and pro-active monitoring tools
  4. Flexible communication methods
  5. A seamless extension of your existing team

Or talk to our friendly team today:

+61 3 8679 2208

Success Stories