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End User Support

support plans to grow with your teams and functions

Looking to simplify your mobile ecosystem, use our support team for peace of mind!

The relationships we have with our customers span years and we value that. Our core focus is exceeding expectations with both our IOP product and also our Customer Success. The Dusk Mobile values emphasise working with our clients to cater for their support needs, which we know is a crucial ingredient in building and maintaining a strong relationship.

Our uses a variety of communication and collaboration tools to provide industry leading Customer Support to small, medium and large organisations. Tickets, Emails, Phone and Chat support are all available to suit the needs of your teams.

 

The Dusk Customer Success team takes care of investigating and addressing any incidents and issues with production apps, adhering to SLA’s. In addition to this, the team assess and respond to security vulnerabilities as well as ensure any third party libraries are updated as required.

 

Our team can also provide proactive testing, quality assurance and regression testing services for solutions that are being integrated to IOP to ensure compliance using our suite of tools. Avoid downtime and work with a best in class Customer Success team and the industry leading IOP.

Why choose us?

  1. Our Net Promoter Score speaks for itself
  2. Plans to suit your business model – no one size fits all
  3. Preventative maintenance and pro-active monitoring tools
  4. Flexible communication methods
  5. Integration with your existing support teams if needed
  6. More from our customers on our Why Choose Us? page

Or talk to our friendly team today:

1800 940 691

Success Stories

How to provide superior support

The company was looking for a skilled partner to support their technology solutions across web and mobile with strict SLA's