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Field Services for Smart Water

Welcome to the world of smarter utilities
Field Services Software for Smart Meter Replacement Program
Smart Water Meter Replacement Software

The Smart Water Meter toolkit delivers value through:

  • Getting online quickly using industry best practice
  • License and certification workflows
  • Site induction and training workflows
  • Compliance reporting
  • Real time meter read updates
  • Offline (no cellular coverage) functionality
  • Integration to host systems (your own and your partners)
  • Risk assessments
  • Digital run sheets for water meter read, install, audit and fix
  • Reduce cost, improve service and automate your field force

The Challenges That Need To Be Resolved

  • Manual processes involving significant duplicate data entry and rework
  • Rapid field enablement after contracts are awarded
  • Inaccessible large solutions that prevent smaller businesses bidding for work
  • Data residing in silos or different areas of your business
  • No overarching visibility of opportunities being realised
  • You just want a turn key solution to go with
Smart Water Meter Rollout Software

Run smarter with an industry leading solution that offers an ideal balance of reliability, flexibility, performance and affordability.

How can our service model help you?

Meter replacement programs need a solution that has been built on years of industry experience and trusted as the “go to” product.

Smooth Integrations

Our software is offered “as a service” so you only pay for your usage. Prompt setup, prompt results! Automated workflows take care of the rest for you.

Backed By Data

Our configurable solutions excel for the water industry. Leverage highly accurate, real-time metering and other data from the source presented to mobile users

Safety Focus

From licence compliance management, through to skills certification and in-app Glossary plus Tips and Tricks to help your office and field staff stay on top of their game.

Advanced App Capabilities

Our app has been designed with the industry delivering many benefits for those in the field. Examples include capturing the physical meter location, at 1m accuracy and more.

Expert Field Service Management

Plan, schedule and optimise your team quickly and easily. Pre-built SWMS, Risk Assessments, JSEA’s along with real time updates, mean you and your customers are on the same page.

Designed for you

Enough information without having too much and user friendly navigation designed for all users. “the best mobile experience I have seen for a workforce management product” is an accolade we’re proud of.

``the best mobile experience I've seen for a workforce management product``

Dane S.
Dane S.
Fantstic product, wonderful team Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit. ☺The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available. ☹What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Lara B.
Lara B.
Highly Accommodating and Easy to Work With IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage. ☺This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients. ☹The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.
Dominic B.
Dominic B.
Increased output ☺IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load. ☹Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.
Stephen P.
Stephen P.
Web Site Setup and maintenance Great, works well once established. ☺The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve. ☹We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.
Andrew M.
Andrew M.
Great product, easy to navigate and provides up to date information on resources in the field Would continue to use this product ☺Ease of use and intuitive functionality ☹No issues, look forward to the updates and functions
Grant B.
Grant B.
Easy to use and unlocked insights from data ☺Really easy to setup and deploy. Connected to our environment and drove business insights quickly. ☹Be great to have notifications pushed out from the platform. But not difficult to build your own.
Louis L.
Louis L.
IOP Business Benefits Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer. ☺The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing. ☹During the deployment and working with DUSK Mobile we had no negative experiences re IOP
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Success Stories

How to reward customers for behavioural change

The project aimed to monitor the energy consumption of the registered participants over the summer months. Monitoring consumption via the portal led to incentives being provided for reduced power usage on peak demand days.