How to improve your Service Centre customer experience
Service Centre experience improvements were sought to both deliver increased value and improve customer service via mobile apps.
Quoting and Invoicing is a product developed for those that need to quote their customers for products and services. Businesses face several challenges such as duplicate and manual legacy data entry methods, delays in receiving responses, difficulty with audit and performance measuring, missed opportunities on products and services plus more. Quoting & Invoicing helps you meet these challenges and makes your business more profitable.
Send customisable quotes and give customers an accurate idea of job costs. Say goodbye to paper and spreadsheets with fully-automated quoting. Save time with pre-defined templates, keep accurate records and easily track your quotes with Quoting & Invoicing, the easy to use mobile app.
Service Centre experience improvements were sought to both deliver increased value and improve customer service via mobile apps.
An integrated mobile solution was sought for the technicians to be able to quote on work for their customers quickly and with transparency.
Dusk provided a solution to communicate with end customers, so they could receive tailored messages and questionnaires based on their current policies.