Resource Management

Resource Management through our Digital Operations Platform helps streamline the field service management process from end-to-end. This includes staff availability, leave, shifts, scheduling and rostering.

These functions tie into online booking, work order management, estimating, dispatch, routing, GPS, CRM integration, optimisation, quoting, invoicing, payments, reporting, and more. All this is accessible over the internet from any desktop or smart device.

This hub of information provides a holistic view of the workforce, enabling management, forecasting and scheduling to mobile users in the most optimal way. Real time field data is sent back in to the Schedulr providing visibility on the job status and the user. Reporting functions, analysis and planning for long term work can all be undertaken using the Digital Operations Platform.

• Lack of visibility of tasks and field resources
• Difficulty in performance measuring
• Repetitive work / tasks
• Difficulty in measuring quality
• Lack of integration with other systems in the organisation

• A comprehensive solution to help organisations to manage their field service resources.
• Centralised view of all resources configured by customer, by project, by business unit or other
• Easy import/export via API’s to connect into leading ERP’s, EAM’s, CRM’s such as SAP and SalesForce
• Connects into the other products in the Dusk Product Suite for maximum value
• Clear visibility into resource utilisation and return

• Field Service resource status – Available, Onsite plus more
• Gantt chart view – time based snapshot of workers against work
• SaaS based monthly model
• Dynamic HTML5 platform with real time updates from native applications on iOS and Android
• Cloud Storage
• CRM Integration
• Automatic Reporting- Email, PDF & Digital Dashboard

• Full visibility of your field based team for both your scheduling staff and customers
• Easy to setup
• Straight forward to learn and train staff on
• Seamless workflow between teams and customers to ensure the optimal setup and ongoing operational efficiency of your business
• Enhanced customer service and support
• Centralised view of field service resources