Solar Install and Repair Management Software

Streamline your solar
installations with precision
precision and efficiency

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The flexible, “single pane of glass” solution for efficient:

Project Management

Field Service Management

Time & Attendance

The Dusk FSM field service management solution empowers businesses to streamline each stage of residential solar installations, from initial project planning to post-installation support, enhancing both operational efficiency and customer satisfaction. Beginning with project planning and site assessments, Dusk FSM allows teams to document client consultations, capture key site details, and track project approvals, ensuring a solid foundation for each solar installation.

In the procurement and preparation phase, Dusk FSM helps coordinate and track the arrival of solar components and parts inventory, supporting timely project progress. On-site preparation features support field teams with job checklists, safety protocols, and setup requirements for smooth, well-organized installations. During the installation phase, Dusk FSM keeps technicians connected to real-time updates, customer histories, and installation instructions, ensuring efficient task completion and minimizing return visits.

Through inspection and testing workflows, Dusk FSM enables teams to confirm that each system meets essential standards before completion. System activation support ensures clear documentation of job milestones, while invoicing and payment processing allow businesses to close out jobs faster, boosting cash flow.

Finally, post-installation support capabilities, including follow-ups and scheduled maintenance reminders plus emergency repairs from hail and squirrel damage, help keep clients engaged and systems performing optimally over time. Dusk FSM offers a unified, configurable workflow that enhances solar service delivery, project visibility, and customer satisfaction at every stage.

Increased Efficiency: Maximize your team’s productivity with Dusk FSM’s advanced scheduling and automated dispatching features. Ensure every solar project runs smoothly and on time.

Enhanced Communication: Keep your solar team connected and informed. The Dusk FSM facilitates real-time updates and seamless communication, ensuring everyone is on the same page.

Improved Customer Satisfaction: Deliver exceptional service with faster response times and proactive customer updates. Dusk FSM enhances your ability to meet client expectations consistently.

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Better Resource Management: Efficiently manage resources with real-time tracking of materials, tools, and manpower. Dusk FSM helps you optimize resource allocation for every solar installation.

Efficient Scheduling and Dispatch

Optimized Routing Algorithms: Dusk FSM utilizes advanced algorithms to automatically schedule and route technicians, minimizing travel time and ensuring optimal resource allocation.
Dynamic Scheduling Tools: The platform allows for real-time adjustments to schedules based on sudden changes or emergencies, ensuring flexibility and responsiveness.
Skill-Based Assignments: Technicians are matched with jobs according to their skills and qualifications, enhancing job success rates and customer satisfaction.
Preventive Maintenance Scheduling: Automates the scheduling of regular maintenance tasks to prevent equipment failures and extend asset life.

Mobility and Real-Time Communication

Mobile-First Design: The Dusk FSM module is designed for on-the-go access, allowing field technicians to receive and update job information from any mobile device, plus create work in the field.
Real-Time Updates and Alerts: Technicians receive instant updates about changes in schedules, job details, and urgent messages, keeping them informed at all times.
Offline Functionality: Ensure your technicians can access and update data even in areas with poor internet connectivity, syncing data once the connection is restored.
Enhanced Communication Features: Communication tools allow technicians to collaborate with the office staff seamlessly.

Reporting and Analytics

Role Based Dashboards: Tailored dashboards to track the metrics that matter most to their operations.
Predictive Analytics: Machine learning to analyze historical data and predict future trends, helping managers make proactive decisions.
Performance Tracking: See detailed reports on technician performance, job completion rates, and customer satisfaction, enabling continuous improvement.
Real-Time Insights: Real-time analytics that help managers respond swiftly to operational challenges and opportunities.

Customer Management and Experience

Automated Notifications: Updates to customers about appointment times, changes, and technician arrivals, enhancing transparency.
Self-Service Portals: Customers can book appointments, view service histories, and manage their contact information online at their convenience.
Feedback Mechanisms: Easy-to-use feedback tools that encourage customers to rate their service experience, which helps improve service quality.
Detailed Service Records: Keep comprehensive records of each customer’s service history, preferences, and past issues, which can be accessed easily to provide personalized service.

Industry leading Integrations

API-First Architecture: Dusk FSM is built with an API-first approach, making it easy to integrate with existing tools like HubSpot, QuickBooks Online and more.
Custom Integration Support: Utilize our inhouse engineering team to help customize integrations to fit unique business processes and existing tech stacks.
Data Consistency: Ensures that data is consistently and accurately shared across platforms, reducing manual entry and the potential for errors.
Partner Ecosystem: Leverage a growing ecosystem of technology partners to ensure broad compatibility and innovative integration solutions.
Templates – Take advantage of our pre-built project install templates and get started today. See how the Dusk FSM can work for you in minutes, not days, weeks or months.