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Field Service Management Software Tag

It’s that time of year again and it seems to come around faster as the years go by or maybe I'm just getting old! As always the recognition and appreciation starts with our amazing team and customers. Each year, the innovation and creativity to solve

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The term resource varies from a person through to the collective term for people, equipment, and budget. When introducing a solution for planning, scheduling and task management, a greater level of flexibility is introduced. Anyone who has previously used spreadsheets for managing planning, scheduling of

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The workforce planning and scheduling software market has many vendors offering products for different scenarios, which can make it challenging to know where to start. We wrote a post on this here.   Across our customer base, most have invested heavily in core systems over several years.

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    Dusk Mobile is pleased to announce our new partnership with SightCall, an enterprise grade video cloud platform company. SightCall are leaders in the remote visual assistance market and have experience working across industries such as utilities, automotive and field services. SightCall own the full technology

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Field services hasn’t been immune to the impacts of COVID-19 and with the variety of locations, human interaction, equipment and physical touchpoints in a typical day, the industry has been heavily impacted.   This has led to organisations exploring alternate ways to provide service where possible including

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Moving to a digital work management process can seem daunting and full of questions. Which process do you start with? Will the platform fit your process? How will you train and support your teams? What’s the best way to allay concerns or fears from your

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The Planning and Scheduling software market has many players from legacy vendors through to startups. The term Planning and Scheduling software covers a broad spectrum of products, so looking for a solution or where to start can prove challenging!   On one end, a solution can offer

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Silos are one of the most consistent topics and pain points in our digital transformation conversations. Over the years, different models have been introduced to break these down between business units and departments, including placing IT staff within an operational business unit, creating a DevOps

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Product Announcement - July 2020   Coordinating your field work both within crews and between crews requires them having the right information at the right time and in real time. This used to be much easier before the events of 2020 and the “new normal” that we

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This week I take a look at how to progressively introduce technology change to your office teams and field crews.   Many of us have heard of “phased approach” or “big bang” with launching of software projects. For those that haven’t, a phased approach being incrementally introducing

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