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customer service Tag

Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile    COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top

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A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of

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Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive

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