In the ever-evolving landscape of modern business, efficient field service management is paramount for companies to stay competitive and deliver industry leading customer experiences. Traditionally, managing field service operations required a considerable amount of paperwork, manual data entry, and tedious administrative tasks. However, the advent
In the fast-paced world of project management, time is a precious resource that can make or break project success. That's why implementing effective time tracking practices is crucial for optimizing productivity, improving resource allocation, and ensuring timely project delivery. In this post, we will explore
In today's rapidly evolving business landscape, the pursuit of profitable growth has become a paramount goal for companies across industries. As markets become more competitive and customer expectations rise, businesses are constantly seeking innovative strategies to streamline processes, enhance efficiency, and ultimately boost their bottom
In today's competitive business landscape, customer trust and satisfaction are paramount. One crucial aspect of building and maintaining strong relationships with your customers is by providing them with accurate information. Whether it's product details, service specifications, or general inquiries, accuracy is key to establishing credibility
Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top
This week I’ve put together a post based on experience for building a true partnership with your vendors. As a vendor for a number of years I’ve seen and learnt a lot. I’ve not always got it right but having a robust relationship delivers benefits
A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of
The last couple of months have transformed life as we once knew it for all of us. Your customers are in a very different place as a consequence of potentially different factors, both in your control as and out of your control as a leader. Business
Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive
Typically, your customer data is stored in many disparate systems making consistent customer messaging a challenge. In some cases, transformation programs have sought to bring those systems together in the last decade through integration or migration. Stemming from siloed business units that have grown with