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What is the next generation of field service management?

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The requirements of field service management have changed and entered the next generation, driven by the shift to remote work and available new technologies. Teams that once congregated in an office around a whiteboard daily, now start work from their homes, job re-planning has increased, forecasting and utilisation is a higher priority and field data capture requirements have no limits. 

 

Jobs have moved from single jobs to managing projects and complex multi-day jobs and your team needs a platform to achieve that.​ Import wizards and templates help you get started on your own or through our guided videos and tier 1 support from our team.

 

Investment in IoT technologies should be maximised and benefits realised with your field force by integrating end-to-end workflows.

 

No code supports business level users to digitise and automate workflows.

 

The next generation of field service management is upon us and Dusk provides you the capability to accelerate your business.

Nerea Otero Pérez
Nerea Otero Pérez
2024-01-30
Verified
Buena implementación Overall: Me ha gustado su implementación. Es un buen software para administrar costes y tiempo. Pros: Me ha resultado muy fácil usarla y me ha ayudado a administrar mejor mi dinero y tiempo. Cons: Me gustaría que siguieran actualizando el software.
George Denis Booth
George Denis Booth
2023-12-21
Verified
The solution to our automation problem Pros: It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x. Cons: Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.
Audrey Chong
Audrey Chong
2023-07-20
Verified
Review of dusk Overall: Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless. Pros: The highly customisable form and report builder Cons: Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.
Ari Kusuma
Ari Kusuma
2023-07-16
Verified
Customisable and flexible use case Overall: Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes. Pros: Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts. Cons: Not having closely integration built in with ESRI GIS products for asset management integration.
Ethan Matthews
Ethan Matthews
2023-03-30
Verified
A game-changer for centralized communications and company-wide visibility into operations Overall: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier. Pros: Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP. Cons: I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Mia Pierre
Mia Pierre
2023-03-20
Verified
Dusk IOP Review - AP Pros: Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with Cons: The forms are really hard to understand and navigate
Nick Debere
Nick Debere
2023-03-07
Verified
Data capture and workflow automation Overall: In building solutions for clients, it is important I can work closely with a software provider. Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date. Pros: I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information. Cons: The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.
Michelle White
Michelle White
2023-03-01
Verified
Pilot Progam Overall: Great experience would recommend to any company looking for new software and setup Pros: Easy to use, approachable company, knowledgeable staff Cons: I had a few questions but these were answered quickly so no down time
Alex Grande
Alex Grande
2022-02-04
Verified
From Dawn to Dusk Overall: Pretty easy to use even for new users, features and options are easy to select and the ease in scalability provided by the software is intuitive and seamless. Pros: The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation. Cons: The software is perfect for our organisation.
Jon Richards
Jon Richards
2022-01-27
Verified
Allowing insights into our business and highly accommodating development team Overall: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT] and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe. Pros: The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts. Cons: We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU