Silos are one of the most consistent topics and pain points in our digital transformation conversations. Over the years, different models have been introduced to break these down between business units and departments, including placing IT staff within an operational business unit, creating a DevOps
This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation Technology is
This week we look at how having access to real time information and reporting improves the service, efficiency and profitability of your business - specifically for workforce management. Your business, with its distributed work force, may have grown organically over time as new contracts were awarded. In an office, managing a small team of less
Profitability of customer contracts or delivery of customer projects is a regular talking point across our clients and how a true cost to service can be captured easily and reported on. Costs are slipping through the cracks daily that in some cases start small but
Running your operations in real time or with near real time information has become a necessity across industries but doesn’t need to be a large digital transformation. Let's show you how to Excel! Where to start? Most of you have used Microsoft Excel to deliver efficiencies in
Allowing your teams to communicate quickly and seamlessly regardless of skills or location. This is the workplace of the future and selecting a vendor that enables this is a crucial step in this collaborative journey. Where to start? A field service management platform is going to shift
Imagine, what could you achieve if your team was 20% more productive each workweek? Start realising the benefits of collaboration today. The Origins of Collaborate One of the earliest terms for collaborative software can be traced back to 1978 as “groupware”. The term by Peter and Trudy