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Next Generation Workforce Management

an end-to-end user friendly integrated platform to improve productivity

Built by the industry for the industry, the Intelligent Operations Platform (IOP) is our leading SaaS Workforce Management platform. It enables your customers, suppliers, office and field staff to work seamlessly together. As a leading Workforce Management platform, IOP is configurable by your teams to easily retrieve data from your core systems. Then plan, schedule and automate your workforce actions in real time. A multifaceted Workforce Management Platform, IOP provides for your business or project teams to quickly and easily, with no help from IT to prove or disprove a hypothesis with introducing technology to a particular process. ROI is measured and a positive (or negative) Business Case identified.


Example current customer benefits include reducing inspection time by more than 50% and adding more than 12% to the bottom line through safer, smarter dispatch and resource utilisation. Having more accurate information allows you to effectively manage your resources, clients and assets downstream, with significant benefits measured to date. Furthermore, capturing this data at the source facilitates smarter condition based maintenance. This translates to even greater reductions in future asset maintenance savings. Smarter workforces want to work smarter.


IOP delivers on the cost demands being driven and the required efficiencies that enable a deeper understanding of your business and the actions out of it.  This is the single, smart window into your organisation’s operations that you’ve been looking for.

Project Management

Elimination of paper and complex project tools.      Start collaborating in the cloud today with your project team from a single view, any time, any where.


Using the Dusk Mobile Intelligent Operations Platform, Project Management module, you can easily view your Gantt chart showing who is working on which task. Assign predecessors, successors and dependencies. Adjust timelines and constraints at the click of a button. Learn more….

Mobility & Forms

Faster data collection with conditional logic. Configurable forms for bringing in any data structure to the Intelligent Operations Platform. Forms are used on the backend to model your business information or embedded within the native IOP application. This provides powerful in field collaboration for your crews. Socially distant crew data capture, rolling up to the parent job for easy closeout and fast invoicing of works.


Drag ‘n’ drop form builder using nested logic out of the box. With many pre-built templates available to get you started. It even includes “in field” mobile form building for on the fly jobs and full offline capability. Learn more….

It’s your choice of office

Workforce Management

Increased accuracy down to 1 meter in the field.      One of the most comprehensive toolsets on the market for planning, scheduling and field completion of work. Next generation workforce management software for complex long cycle work and short cycle inspections as well as audits.


Integrated route optimisation and resource utilisation dashboards. The Workflow Builder ensures you provide a premium automated service and costly data delays are avoided. Superior support for your teams every step of the way. Learn more….

Time Sheeting

Improved productivity, data available immediately. Simplify and shorten your invoice cycles with real time submission of time sheets from your field crews and technicians. Available on both Web and Apps.


Configure for your job types and provide your customers with the data they want, in the format they want. Expenses, LAFHA, Skills, Certificates and much more out of the box in this Intelligent Operations Platform module. Learn more….


Safety first with the latest information and alerting. Bring your IoT Capabilities to life and connect to your other business processes for real time automation. Configurable alerts, notifications and warnings plus dynamic workflows for end to end real time data transfer.


Represent your sensors spatially within the Intelligent Operations Platform, integrate analytics or visualise large volumes of data with ease, all via API’s. Learn more….

Dusk Mobile Intelligent Operations Platform for Field Service Management Leaders - IOP

The Problem

  • Non transparent legacy manual process
  • Under utilisation of Service Provider resources and assets
  • Need to improve reliability and availability of physical assets
  • Inefficient audit and lack of performance visibility
  • Cost down pressure on contracts
  • Breaches/Missed SLA’s or KPI adherence
  • Duplicate and manual data entry
  • Information delays and poor data
  • Lack of real time and remote access

The Solution

  • All of business visibility
  • Alerting and notifying ahead of issues
  • SaaS based scaleable solution
  • Automate your own processes at your pace
  • Build, deploy and manage your own solutions
  • Replaces the paper based forms with mobile interface
  • Makes the job visible, measurable and auditable
  • Reduces duplication of processes
  • Provides real time access to information

Sample Features

  • Customisable forms/checklists
  • Analytics and Dashboard interfaces
  • IoT device visualisation and updates
  • API’s to many EAM’s, ERP’s, CRM’s and more
  • Jobs displayed on a map or a list showing current and future work
  • Pre-defined SMS/safety audits/forms/checklists templates
  • Automatic Inspection Reminders * Turn spreadsheets into mobile inspections
  • Offline functionality
  • Real time information updates based on data coverage of work status
  • Route optimisation and turn by turn navigation
  • Proximity alerting to customers when techs are nearby
  • Dynamic Reporting – Email, PDF & Digital Dashboard
  • E-signatures
  • White label – brand as your own

The Benefits

  • The complete picture at a glance to quickly assess and take appropriate action
  • Operational cost savings by reduced cost to serve, at least 25%-30%
  • Improved asset performance and predictive forecasting
  • Visibility of cross business processes facilitating end-to-end process improvement
  • Move to condition based maintenance and reduce costs by 30%
  • Empowers staff with richer data
  • Manage work loads efficiently by allocating based on optimal customer outcome
  • Perform inspections easily, fast and on site – no calls or requests for extra info
  • Enhances job safety with the right information at the right time
  • Reduce paperwork and duplicate data entry saving 30% easily
  • Management access to inspection and audit status for compliance reporting

Mobilise your workforce with the Dusk IOP mobile apps (available in the App Store and Play Store). This provides your Dispatchers the ability to distribute tasks directly from the Intelligent Operations Platform web console. Simplify creating tasks, automating functions, building smart checklists, completing inspections, maintaining locations and multi-user collaboration. But this just scratches the surface of its capabilities……


Digging deeper

The Intelligent Operations Platform can visualise, monitor and take action on any data. Whether it be asset monitoring with geospatial representation or integrated sensor capability through IoT. Enable updating, notation, image capture, voice and more plus analytics and visualisation via dashboard views.


Let one of our team discuss your needs and demonstrate the functionality. If you like what you see, we can show you how to access a 30-day trial – so you can showcase the IOP capability to your stakeholders. Reduce upfront costs and get going faster!

Ready for the next generation of workforce management?


Start your 30 day trial with no credit card today