Next Generation Workforce Management

Built by the industry for the industry, the Intelligent Operations Platform (IOP) is our leading SaaS Workforce Management platform. It enables your customers, suppliers, office and field staff to work seamlessly together. As a leading Workforce Management platform, IOP is configurable by your teams to easily retrieve data from your core systems. Then plan, schedule and automate your workforce actions in real time. A multifaceted Workforce Management Platform, IOP provides for your business or project teams to quickly and easily, with no help from IT to prove or disprove a hypothesis with introducing technology to a particular process. ROI is measured and a positive (or negative) Business Case identified.

Example current customer benefits include reducing inspection time by more than 50% and adding more than 12% to the bottom line through safer, smarter dispatch and resource utilisation. Having more accurate information allows you to effectively manage your resources, clients and assets downstream, with significant benefits measured to date. Furthermore, capturing this data at the source facilitates smarter condition based maintenance. This translates to even greater reductions in future asset maintenance savings. Smarter workforces want to work smarter.

IOP delivers on the cost demands being driven and the required efficiencies that enable a deeper understanding of your business and the actions out of it.  This is the single, smart window into your organisation’s operations that you’ve been looking for.

• Non transparent legacy manual process
• Under utilisation of Service Provider resources and assets
• Need to improve reliability and availability of physical assets
• Inefficient audit and lack of performance visibility
• Cost down pressure on contracts
• Breaches/Missed SLA’s or KPI adherence
• Duplicate and manual data entry
• Information delays and poor data
• Lack of real time and remote access

• All of business visibility
• Alerting and notifying ahead of issues
• SaaS based scaleable solution
• Automate your own processes at your pace
• Build, deploy and manage your own solutions
• Replaces the paper based forms with mobile interface
• Makes the job visible, measurable and auditable
• Reduces duplication of processes
• Provides real time access to information

• Customisable forms/checklists
• Analytics and Dashboard interfaces
• IoT device visualisation and updates
• API’s to many EAM’s, ERP’s, CRM’s and more
• Jobs displayed on a map or a list showing current and future work
• Pre-defined SMS/safety audits/forms/checklists templates
• Automatic Inspection Reminders * Turn spreadsheets into mobile inspections
• Offline functionality
• Real time information updates based on data coverage of work status
• Route optimisation and turn by turn navigation
• Proximity alerting to customers when techs are nearby
• Dynamic Reporting – Email, PDF & Digital Dashboard
• E-signatures
• White label – brand as your own

• The complete picture at a glance to quickly assess and take appropriate action
• Operational cost savings by reduced cost to serve, at least 25%-30%
• Improved asset performance and predictive forecasting
• Visibility of cross business processes facilitating end-to-end process improvement
• Move to condition based maintenance and reduce costs by 30%
• Empowers staff with richer data
• Manage work loads efficiently by allocating based on optimal customer outcome
• Perform inspections easily, fast and on site – no calls or requests for extra info
• Enhances job safety with the right information at the right time
• Reduce paperwork and duplicate data entry saving 30% easily
• Management access to inspection and audit status for compliance reporting

Mobilise your workforce with the Dusk IOP mobile apps (available in the App Store and Play Store). This provides your Dispatchers the ability to distribute tasks directly from the Intelligent Operations Platform web console. Simplify creating tasks, automating functions, building smart checklists, completing inspections, maintaining locations and multi-user collaboration. But this just scratches the surface of its capabilities……

Digging deeper

The Intelligent Operations Platform can visualise, monitor and take action on any data. Whether it be asset monitoring with geospatial representation or integrated sensor capability through IoT. Enable updating, notation, image capture, voice and more plus analytics and visualisation via dashboard views.

Let one of our team discuss your needs and demonstrate the functionality. If you like what you see, we can show you how to access a 30-day trial – so you can showcase the IOP capability to your stakeholders. Reduce upfront costs and get going faster!