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Personalised Workforce Management

the ultimate productivity platform that fits around your business
  • The single platform for the right skills, on the right task at the right time.
  • Short to long range forecasts using named and non named resources.
  • Shape your plan for the months ahead and firm it up as the dates get closer.
  • Manage capital projects through to single day jobs and everything in between.
  • Workflow Automation and resource utilisation reports with easily visible conflicts.
  • Connect to your existing finance, sales and storage solutions amongst many more.

Powerful task management

Split resource effort at the Task level and see conflicts. Start collaborating in the cloud today with your team from a single view, any time, any where.


Using the Dusk IOP, you can easily view Tasks by Gantt and Kanban and quickly see where conflicts are. Dynamic dashboards and configurable reports keep your stakeholders updated. From capital works to short campaigns, the Dusk IOP handles it all. Manage constraints at the click of a button. Learn more….

Smart forms, intuitive apps

Conditional logic shows only the relevant information. Configurable forms for bringing in any data structure to the Dusk IOP. Forms are also used on the backend to model your business information or for your field teams. This provides powerful in field collaboration for your crews. Socially distant crew data capture, rolling up to the parent job for easy closeout and fast invoicing of works.


Drag ‘n’ drop  SaaS form builder using nested logic out of the box. With many pre-built templates available to get you started. It even includes “in field” mobile form building for on the fly jobs and full offline capability. Learn more….

Looking to be more productive?

Manage all projects and jobs

Automated work dispatch to your staff. One of the most comprehensive toolsets on the market for planning, scheduling and field completion of work. Next generation workforce management software for complex long cycle work and short cycle inspections as well as audits.


Integrated route optimisation and resource utilisation dashboards. The Workflow Builder ensures you provide a premium automated service and costly data delays are avoided. Superior support for your teams every step of the way. Learn more….

Accurately capture all time

Replicate your current paper or Excel forms for low change management. Simplify and shorten your invoice cycles and accurately capture time from your field crews and staff against jobs and projects. Available on both Web and Native Apps.


Configure timesheets for your job types to track hours and provide your customers with the data they want, in the format they want. Expenses, LAFHA, Skills, Certificates and much more out of the box in this Dusk IOP module. Learn more….

Save time with workflows

Notify customers before jobs are missed and more. Connect your business processes for real time automation. Configurable alerts, notifications and warnings plus dynamic workflows for end to end real time data transfer. Job status alerts, requests, approvals and much more.


Even connect IoT software and represent your sensors within the Dusk IOP, integrate analytics or visualise large volumes of data, all via API’s. Learn more….

Or collaborate on smart projects

The Problem

  • Non transparent legacy manual process
  • Under utilisation of Service Provider resources and assets
  • Need to improve reliability and availability of physical assets
  • Inefficient audit and lack of performance visibility
  • Cost down pressure on contracts
  • Breaches/Missed SLA’s or KPI adherence
  • Duplicate and manual data entry
  • Information delays and poor data
  • Lack of real time and remote access

The Solution

  • All of business visibility
  • Alerting and notifying ahead of issues
  • SaaS based scaleable solution
  • Automate your own processes at your pace
  • Build, deploy and manage your own solutions
  • Replaces the paper based forms with mobile interface
  • Makes the job visible, measurable and auditable
  • Reduces duplication of processes
  • Provides real time access to information

Sample Features

  • Customisable forms/checklists
  • Analytics and Dashboard interfaces
  • IoT device visualisation and updates
  • API’s to many EAM’s, ERP’s, CRM’s and more
  • Jobs displayed on a map or a list showing current and future work
  • Pre-defined SMS/safety audits/forms/checklists templates
  • Automatic Inspection Reminders * Turn spreadsheets into mobile inspections
  • Offline functionality
  • Real time information updates based on data coverage of work status
  • Route optimisation and turn by turn navigation
  • Proximity alerting to customers when techs are nearby
  • Dynamic Reporting – Email, PDF & Digital Dashboard
  • E-signatures
  • Add on integrated SMS to your workforce – shifts and updates

The Benefits

  • The complete picture at a glance to quickly assess and take appropriate action
  • Operational cost savings by reduced cost to serve, at least 25%-30%
  • Improved asset performance and predictive forecasting
  • Visibility of cross business processes facilitating end-to-end process improvement
  • Move to condition based maintenance and reduce costs by 30%
  • Empowers staff with richer data
  • Manage work loads efficiently by allocating based on optimal customer outcome
  • Perform inspections easily, fast and on site – no calls or requests for extra info
  • Enhances job safety with the right information at the right time
  • Reduce paperwork and duplicate data entry saving 30% easily
  • Management access to inspection and audit status for compliance reporting
  • Accelerate your transformation with pre-built templates
  • Increase data accuracy with drop down lists, no paper or free text fields

Smart dispatch and optimised resource utilisation through more accurate information allows you to effectively manage your workloads, clients and assets, achieving significant benefits. Furthermore, capturing this data at the source facilitates smarter condition based maintenance. This translates to even greater reductions in future asset maintenance savings. Smarter workforces want to work smarter. IOP delivers on the cost demands being driven and the required efficiencies that enable a deeper understanding of your business and the actions out of it.  This is the single, smart window into your organisation’s operations that you’ve been looking for.


Mobilise your workforce with the Dusk IOP mobile apps (available in the App Store and Play Store). This provides your Dispatchers the ability to distribute tasks directly from the Intelligent Operations Platform web console. Simplify creating tasks, automating functions, building smart checklists, completing inspections, maintaining locations and multi-user collaboration. But this just scratches the surface of its capabilities……


Digging deeper

The Intelligent Operations Platform can visualise, monitor and take action on any data. Whether it be asset monitoring with geospatial representation or integrated sensor capability through IoT. Enable updating, notation, image capture, voice and more plus analytics and visualisation via dashboard views.


Let one of our team discuss your needs and demonstrate the functionality. If you like what you see, we can show you how to access a 30-day trial – so you can showcase the IOP capability to your stakeholders. Reduce upfront costs and get going faster!

Ready for the next generation of workforce management?


Start your 14 day trial with no credit card today