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Dusk Mobile Tweets

field service solutions Tag

Originally written for Field Technologies Online and can be viewed here Source: Dusk Mobile    COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top

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This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical.   Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words

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A recent publication of one of our articles on Field Technologies Online on the changing landscape of customer experience (CX) as a result of COVID-19 with our CEO, Alan King Quote “The last couple of months have transformed life as we once knew it for all of

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This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation   Technology is

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When choosing a SaaS solution for your business - beyond being functionally compliant with your requirements - the solution needs to be security compliant, and some would argue that you need to lead with security by design as a key development principle.   The challenge that many

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This week we look at how having access to real time information and reporting improves the service, efficiency and profitability of your business - specifically for workforce management.   Your business, with its distributed work force, may have grown organically over time as new contracts were awarded. In an office, managing a small team of less

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When identifying areas to improve in your business, it can be easy to look at specific business functions or workflows in isolation. By lifting that up a level to more broadly, organisational visibility, a new world of benefits can be realised. My colleague, Mat Unwin

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