What is next generation field service management software? We define it as the ability to work with these technologies, that have become mainstream in business since circa 2018 onwards. Field Service Management (FSM) software has been well known for around 20 years now. In the early days
Traditional planning and scheduling of field-based work saw jobs and tasks issued to women and men for completion. Based on the size and type of job, this could have been via 2-way radio, then mobile phones or paper job packs collected from an office on
During the course of the pandemic, many businesses with office based functions have had to adapt to remote working without choice. Whilst some businesses were prepared, many were either dabbling in remote working, had it as an initiative or not on the radar at all,
It’s that time of year again and it seems to come around faster as the years go by or maybe I'm just getting old! As always the recognition and appreciation starts with our amazing team and customers. Each year, the innovation and creativity to solve
The term resource varies from a person through to the collective term for people, equipment, and budget. When introducing a solution for planning, scheduling and task management, a greater level of flexibility is introduced. Anyone who has previously used spreadsheets for managing planning, scheduling of
The workforce planning and scheduling software market has many vendors offering products for different scenarios, which can make it challenging to know where to start. We wrote a post on this here. Across our customer base, most have invested heavily in core systems over several years.
Field services hasn’t been immune to the impacts of COVID-19 and with the variety of locations, human interaction, equipment and physical touchpoints in a typical day, the industry has been heavily impacted. This has led to organisations exploring alternate ways to provide service where possible including
Moving to a digital work management process can seem daunting and full of questions. Which process do you start with? Will the platform fit your process? How will you train and support your teams? What’s the best way to allay concerns or fears from your
The Planning and Scheduling software market has many players from legacy vendors through to startups. The term Planning and Scheduling software covers a broad spectrum of products, so looking for a solution or where to start can prove challenging! On one end, a solution can offer
Imagine, what could you achieve if your team was 20% more productive each workweek? Start realising the benefits of collaboration today. The Origins of Collaborate One of the earliest terms for collaborative software can be traced back to 1978 as “groupware”. The term by Peter and Trudy