The term “digital transformation” has been around for a few years now and for a while was the phrase to show that your organisation was adapting to the changing way of doing business. During that time, successes have been aplenty but failures also. Failures are
You’ve signed the contract and ready to start servicing it. Here are 5 important metrics for contract performance management, from the supplier side of the table that should be in your software platform and why. 1. Cost & Cashflow Are you making money or losing money? Do
Strategies span the length and breadth of your businesses, short and long term, dependent strategies and strategies within strategies to name just a few. The fine balance between defining and executing a strategy but remaining nimble enough to keep pace with the rapidly evolving landscape
Typically, your customer data is stored in many disparate systems making consistent customer messaging a challenge. In some cases, transformation programs have sought to bring those systems together in the last decade through integration or migration. Stemming from siloed business units that have grown with