What is next generation field service management software? We define it as the ability to work with these technologies, that have become mainstream in business since circa 2018 onwards. Field Service Management (FSM) software has been well known for around 20 years now. In the early days
Traditional planning and scheduling of field-based work saw jobs and tasks issued to women and men for completion. Based on the size and type of job, this could have been via 2-way radio, then mobile phones or paper job packs collected from an office on
It’s that time of year again and it seems to come around faster as the years go by or maybe I'm just getting old! As always the recognition and appreciation starts with our amazing team and customers. Each year, the innovation and creativity to solve
The term resource varies from a person through to the collective term for people, equipment, and budget. When introducing a solution for planning, scheduling and task management, a greater level of flexibility is introduced. Anyone who has previously used spreadsheets for managing planning, scheduling of
Dusk Mobile is pleased to announce our new partnership with SightCall, an enterprise grade video cloud platform company. SightCall are leaders in the remote visual assistance market and have experience working across industries such as utilities, automotive and field services. SightCall own the full technology
Field services hasn’t been immune to the impacts of COVID-19 and with the variety of locations, human interaction, equipment and physical touchpoints in a typical day, the industry has been heavily impacted. This has led to organisations exploring alternate ways to provide service where possible including
One area the events of 2020 has shown us, is the need to innovate and enact change quickly across your organisation. However, challenges abound in technology transformation across infrastructure, vendor alignment, data volumes and a myriad of complexity driven from years of technology investment. So how
Product Announcement - July 2020 Coordinating your field work both within crews and between crews requires them having the right information at the right time and in real time. This used to be much easier before the events of 2020 and the “new normal” that we
This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical. Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words
By now most of us are into the remote working rhythm and in some cases could have been working in this setup for months or years before. As a remote worker, your job role and the need to deliver a great experience for your customer