Typically, your customer data is stored in many disparate systems making consistent customer messaging a challenge. In some cases, transformation programs have sought to bring those systems together in the last decade through integration or migration. Stemming from siloed business units that have grown with
Productivity = output / input How do you improve it and what are some easy steps you can get started with? This doesn't just mean getting more done but being smarter about it. At the core of most businesses are the staff. I say most as there
Workflow automation (as distinct to Robotic Process Automation) is a frequently identified pain point across our customers, so we thought this week we’d write our blog post about some easy areas to get started with and the benefits of doing so. 1. Exceptions There are many examples
Profitability of customer contracts or delivery of customer projects is a regular talking point across our clients and how a true cost to service can be captured easily and reported on. Costs are slipping through the cracks daily that in some cases start small but
Running your operations in real time or with near real time information has become a necessity across industries but doesn’t need to be a large digital transformation. Let's show you how to Excel! Where to start? Most of you have used Microsoft Excel to deliver efficiencies in
Allowing your teams to communicate quickly and seamlessly regardless of skills or location. This is the workplace of the future and selecting a vendor that enables this is a crucial step in this collaborative journey. Where to start? A field service management platform is going to shift