Introducing Socially Distant Productivity Upgrades: Field Crew Work in the New Normal
Product Announcement – July 2020
Coordinating your field work both within crews and between crews requires them having the right information at the right time and in real time. This used to be much easier before the events of 2020 and the “new normal” that we now live in, driven by the need to socially distance from one another.
While cloud based products have been on the market for years that have allowed Planners and Dispatchers the ability to socially distance by continuing their work remotely, this hasn’t been a priority or even a requirement for your field crews to be socially distant.
Your field crews have historically worked in proximity physically on their tasks and with shared technology. This came about for many reasons including budget for hardware, crew lead versus crew members needing hardware or even just by choice of the crew members. This presents a challenge now in the new world of social distancing.
So what did we do about this?
When Covid-19 hit our team sat with several customers and discussed the current challenge, industry requirements, Government recommendations and how we could address all of them through our Intelligent Operations Platform (IOP) workforce management suite and the increased need for touchless service.
Today we’re pleased to announce the launch of our productivity upgrades within IOP web and also the IOP mobile app for both the Field Services Management module here and the Mobility and Forms module here, to ensure a safe socially distant field work environment.
This brand new functionality allows your Planners and Crews much more autonomy to easily assign tasks and build workflows with rules.
Lets take a closer look:
Real time smart Task Assignment from the office or the field
In many cases, tasks were assigned to a crew by your Works Planner ahead of dispatch and a Crew Lead coordinated the completion of them in the field through a shared device or paper and pen.
We’ve introduced a new safer and compliant way of working. Tasks can be assigned to Crew Members by the Works Planner at the job creation stage. A copy of the job is sent to each Crew Members device. These tasks can also be sent unassigned by the Planner and allocated in the field to the Crew Members, by the Crew Lead with the Crew Members only being able to access their tasks to work on. As these tasks are completed, the updates are reflected on the Crew Lead’s device and to your Works Planner for real time visibility.
With the crew being distributed and the importance of knowing when a Task has been completed, Tasks can have Dependencies including Start to Start, Start to Finish, Finish to Finish and Finish to Start. This prevents Tasks being started by one Crew Member without another Crew Member completing their work, a great benefit for safety.
Figure 1 – Real time smart Task Assignment from the office or the field
Socially Distant Job Safety and Environment Analysis (JSEA) completion
JSEA’s were completed collectively by the crew in the field with all Crew Members signing the same device to acknowledge before it is locked away. Or perhaps still on paper in some cases. In the new “touchless” world, sharing a device isn’t an option but neither is neglecting safety and compliance.
We’ve now provided the capability for each crew member to sign their JSEA from their own device, which rolls up to a collective crew JSEA. The JSEA can also be read out loud with Crew Members signing if they agree or completely collaboratively from their own device.
See how this could work for your organisation with a trial here
Figure 2 – Individual but collective Job Safety and Environment Analysis (JSEA) completion
Same job, multiple devices = First time fix goes up
Your crews quite likely will have historically shared a smart device to complete their work. Jobs were dispatched to one device with the Crew Lead coordinating the completion of the work and the device passed around as required. The new challenge here is hygiene, driven by passing a device around and furthermore by crew members needing to be in frequent proximity to each other, to physically pass the device.
Now with socially distant work, jobs are dispatched to all members of the same crew with a different version going to the designated Crew Lead, who has permissions to administer the job to his or her Crew Members. Crew Members have permission to complete only their assigned Tasks and have Read Only access to the other Job Tasks. This gives your crew members full visibility and access to more information to increase productivity and first time fix rate for your customers.
Figure 3 – Same job, multiple devices
Greater detail, greater opportunity
We’ve taken the opportunity to utilise this more granular method of Task assignment within crews to introduce our new intraday routing functionality. Previously if your Crews were working on multiple jobs in a day, they would navigate manually between them. Now, the IOP mobile app shows your crew members the best way to move between Tasks within Jobs. Moving beyond just Job Routing and into the Tasks underneath the Job with a clean easy to use interface.
Figure 3 – Greater detail, greater opportunity
The IOP App has had historical information lookup from day 1, whether your crews needs to know what equipment has been used, client history or asset statuses (or any other object you choose to store information against) but with first time fix now being of greater importance, more information delivered securely to your field crews is crucial, to continue with SLA adherence and avoid the risk of return visits.
COVID-19 has changed the way we work but ensuring our field crews have access to the right information at the right time and safely is our priority.
Collaboration in your organisation can start today with a tactical but strategically scalable solution, the Intelligent Operations Platform (IOP) from Dusk Mobile. IOP is an industry leading collaborative work management platform. It connects your staff on any device, any time and in any location to your favourite products quickly and easily, for real time collaboration and automation amongst your teams.
A great Field Services Management (FSM) software solution that includes 5 core modules provides you with an easy way to build automation into your daily work management processes. The creation and management of these are via a user-friendly, ’No Code’ interface allowing your business users to maintain and evolve IOP without the need for additional IT or development costs.
Create an all of customer view that can be shared between all authorised parties. Using bite size deliverables and incremental change, your business users can transform progressively with a unique user interface to design and build your baseline quickly. This leads to improved productivity and visibility for your workforce.
So how do you get started? Speak to the team at Dusk about our experience in delivering our collaborative work management SaaS solution to your business. Using bite size deliverables and incremental change, your business can transform progressively. Clean, secure integration with a polished user interface to design and build your baseline quickly.
If you’d like to find out more on visibility, consistent messaging, workflows, automation with project management and easy integration for your teams or business, get in touch today with our friendly team.
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