This week I look at 3 ways to empower your field staff and increase productivity. The benefits of empowerment span many areas, including but not limited to: Staff satisfaction across both your employees and contractors Customer satisfaction Work throughput and profitability Efficiency and optimisation Technology is
This week I’ve taken a look at how to get started quickly with a technology solution for contract management in the operational space with some areas to start measuring from Day 1. This delivers a more efficient method of managing the contract day to day
This week I look at how to 3 areas to introduce and maintain collaboration in your workplace. This article starts with an important distinction between collaboration and cooperation, the two key ways of interacting in a workplace. It is worth reading in full, however the following are
This week we look at extending Total Cost of Ownership (TCO) through the integration of your Information Technology and Operational Technology systems through a central platform. A recent article from Oliver Bossert and Driek Desmet for Mckinsey "Modular Platforms operate as independent entities that bring together
When identifying areas to improve in your business, it can be easy to look at specific business functions or workflows in isolation. By lifting that up a level to more broadly, organisational visibility, a new world of benefits can be realised. My colleague, Mat Unwin
Risks are present across your organisation and there are a number of ways these can be mitigated against using workflow automation. This post focuses largely on operational risks that can be readily addressed, delivering significant benefits to your organisation and your customers. 1. Field Data capture Many
Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive
Typically, your customer data is stored in many disparate systems making consistent customer messaging a challenge. In some cases, transformation programs have sought to bring those systems together in the last decade through integration or migration. Stemming from siloed business units that have grown with