This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical. Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words
When choosing a SaaS solution for your business - beyond being functionally compliant with your requirements - the solution needs to be security compliant, and some would argue that you need to lead with security by design as a key development principle. The challenge that many
As you look across your organisation and teams, the demands both internally and externally to deliver more with less are growing and will continue to do so. Internally your stakeholders want to understand more about their customers, leverage existing data, create new data streams and
Your customers come in through multiple channels, planned and unplanned, directly and indirectly. One common theme is the level of customer service they expect. Whole industries have been put on notice and forced to look at their customer journey to bring it in line with disruptive
Typically, your customer data is stored in many disparate systems making consistent customer messaging a challenge. In some cases, transformation programs have sought to bring those systems together in the last decade through integration or migration. Stemming from siloed business units that have grown with