What is next generation field service management software? We define it as the ability to work with these technologies, that have become mainstream in business since circa 2018 onwards. Field Service Management (FSM) software has been well known for around 20 years now. In the early days
Traditional planning and scheduling of field-based work saw jobs and tasks issued to women and men for completion. Based on the size and type of job, this could have been via 2-way radio, then mobile phones or paper job packs collected from an office on
During the course of the pandemic, many businesses with office based functions have had to adapt to remote working without choice. Whilst some businesses were prepared, many were either dabbling in remote working, had it as an initiative or not on the radar at all,
It’s that time of year again and it seems to come around faster as the years go by or maybe I'm just getting old! As always the recognition and appreciation starts with our amazing team and customers. Each year, the innovation and creativity to solve
The term resource varies from a person through to the collective term for people, equipment, and budget. When introducing a solution for planning, scheduling and task management, a greater level of flexibility is introduced. Anyone who has previously used spreadsheets for managing planning, scheduling of
The workforce planning and scheduling software market has many vendors offering products for different scenarios, which can make it challenging to know where to start. We wrote a post on this here. Across our customer base, most have invested heavily in core systems over several years.
Moving to a digital work management process can seem daunting and full of questions. Which process do you start with? Will the platform fit your process? How will you train and support your teams? What’s the best way to allay concerns or fears from your
The Planning and Scheduling software market has many players from legacy vendors through to startups. The term Planning and Scheduling software covers a broad spectrum of products, so looking for a solution or where to start can prove challenging! On one end, a solution can offer
Silos are one of the most consistent topics and pain points in our digital transformation conversations. Over the years, different models have been introduced to break these down between business units and departments, including placing IT staff within an operational business unit, creating a DevOps
This week I look at 5 benefits from collaborating with your software supplier. Let me preface this with collaboration for a functional outcome delivering business benefits to both parties and not anything unethical. Agile, Lean, Fail Fast, Innovation, Hubs, Tribes – these were once buzz words